Anna K Hocker Email & Phone Number

Buffalo, New York, US

Banking Support Services

Hanover, MD, US

* During a 14-month contract leads an Agile scrum team of eight.* Coaches Product Owner, Analysts, ETL developers, QA testers and Solution Architect on and offshore through requirements gathering to sprint deployments.* The project goal is to improve the quality of the provider directory; responsible for implementing two provider data cleansing services.

Buffalo, New York, US

* Began tenure working as a compliance systems project manager to create and maintain documents for five+ releases of a multi-year $400MM change-the-bank programme.* Coordinated all compliance regression system testing efforts for the initial release.* Using raw information from multiple contributors, created standardized Functional and Technical Design.

Toronto, Ontario, CA

* Responsible for multiple Treasury Management technology projects ranging in cost from $250K to $676K with the software vendor, WAUSAU Financial Systems, for the Remote Deposit Capture and Lockbox applications.* Early adopter of bank’s newest project methodology and provided feedback and suggestions to the project management office. * Coordinated and.

Toronto, Ontario, CA

Account Analysis Upgrade Project (2010-2011)* Completed $2.6M project in 14 months from inception through closure on time and within budget.* Synchronized activities between Cash Management business, U.S. and Canadian technology teams and two FIS business groups to replace existing infrastructure and commercial billing software. * Responsible for.

Stamford, CT, US

* Six month project to identify system and cost to replace the consumer loan origination system supporting approximately 5,000 internal users. * Authored request for proposal after interviewing all stakeholders and departments impacted to identify needs and document system requirements.* Created process flow diagrams detailing existing automated and manual.

Milwaukee, Wisconsin, US

* Responsible for overall design and integration of CRM and commercial analysis services functionality into the legacy core software for large, progressive credit unions.* Gained stakeholders’ trust, cooperation and confidence quickly to simplify and speed approval for objective, scope, and deliverables.* As Scrum Master, facilitated concept discussions.

* Created business to satisfy the increasing needs of community bankers for innovative, cost effective and reliable one-off business solutions.* Managed teams of experienced consultants to collaborate with banks’ project teams.* Independently identified, developed, and implemented successful projects ranging from mergers and acquisitions to application.

* As Consulting team leader assisted bankers to facilitate changes in systems and processes. * Responsible for managing branch acquisition projects and converting data from mainframe systems to a client-server environment using MS Access. * Assessed training needs, developed customized training materials integrating clients’ policies and procedures..

Milwaukee, Wisconsin, US

* Performed data mapping and verification of data migration for the primary deposit applications (Checking, Savings and Certificates), and deposit related sub-applications (Account Analysis, Account Reconciliation, Sweeps, Safe Deposit Box), and customer information. * Wrote design specifications to enhance the applications functionality.* Assisted clients.

* Initially employed as a Senior Quality Assurance Specialist for a service bureau processing over 70 financial institutions.* Responsible for verifying the completeness and clarity of enhancements of the proprietary software applications. * Promoted to Product Manager for Customer Relationship Management (CRM). Responsible for implementing the system; and.

* Managed technical writing staff responsible for documenting on-line software for municipal governments and utility companies. * Interfaced with clients, writers and software development teams; performed quality assurance testing, and developed a standardized format for printed user manuals and on-line help files. * Trained staff on hardware capabilities.

US

* Installation Team Leader for a leading banking software vendor, responsible for implementing 18 installations, supervising teams comprised of application designers, programmers and banker analysts. * Successfully completed 16 installations in a 14-month period. Developed a 20-week project plan to convert 13 applications and hardware in a single weekend..

Education record

Banking And Financial Support Services

Education record