Key responsibilities:-serving breakfast buffets-daytime and evening waitressing-providing friendly and professional customer service-restocking items in the restaurant-taking payments-housekeeping-onboarding new team members

- Performing Root Cause Analysis- Diagnosing the root cause of incidents identified by the Incident Management process- Determining resolutions to the problems- Ensuring that resolution has been implemented with the use of the appropriate control procedures

-Guiding tours around the city of Funchal-Promoting the project of History Tellers-Assistance at the Gaudeamus shops

Responsible for:-contact with the client-presenting the offer-selliing the products-representing the company at the conferences, presentations and meetings with potential clients-planning and organizing of the courses

Responsible for:-customer service for international clients-maintaining databases-analyzing the process, finding more effective solutions-decreasing the number of errors-creating instructions and manuals-introducing new joiners to the processWorking with:-SAP-CRM-MS Office (Excel, Word, Outlook)-internal tools and platforms

Responsible for:-coordinating work of the whole team-flow of the information between the members-representing ESN SUT on the national level-managing contact with Silesian University of Technology authorities-preparing General Meetings-preparing reports of the board and section meetings-collecting documentation

Responsible for:-supporting exchange students studying in Poland-promoting mobility and Erasmus+ programme-promoting Silesian University of Technology in Gliwice-organizing cultural events, parties, trips, charity events, conferences-contact with partners of organisation and authorities of the University-promoting ESN SUT actions in social media

Responsible for:-preparing documentation-searching for documentation in archives-archiving of documentation-preparing compilations of data-data input into the computer system

-archiving of documentation-data input into the computer system-collecting data-creating reports