I help startups and professionals build and scale their customer-facing processes. At Projector, most of my sessions are donations-based, with all proceedings going to support Ukrainian people.

Grammarly for Education is a leading AI-powered communication assistant that fuels student and institutional success. Designed responsibly to support autonomy and decision-making, Grammarly’s AI assistance promotes critical thinking and confidence in written communication for all.

Shelf provides knowledge automation for the changing workplace and is the chosen knowledge solution of leading contact centers and forward-thinking brands transforming customer service every day. - Providing sales support- Customer onboarding and training- Maintaining customer relationships in post rollout- Defining account management strategies

Effa is a short-time use toothbrush made of paper and eco-friendly materials, which makes Effa 100% green.It is perfect to replace the plastic disposable toothbrush in the hotel room and show how much you care about our Planet.

- Monitoring the activities of Lead Generation and Sales managers- Creating and maintaining the strategic direction of the department. Experiment with new approaches and channels whenever needed- Evaluating, measuring, collecting, and tracking performance metrics for continuous improvement- Creating and maintaining customer satisfaction activities for existent clients- Enablement on value propositions, sales plays, buyer personas, and industry knowledge as well as supporting new tools rollout- Delivering the full lifecycle of training: new hire onboarding programs, lead generation strategies, sales tools usage, continuing education training- Executing pieces of training in diverse formats to support different learning styles (e-learning, in-person presentations, and role-plays)- Maintaining cross-functional collaboration where necessary (with BA, PM, etc.)- Writing and establishing complete business processes- Aligning with company leaders to drive the business forward

Driving lead generation and sales strategies by connecting entrepreneurs' community to the onsite web development team.- Strengthened conversion rate at the Consideration stage by 20%- Improved Lead Generation and Sales processes- Developed partnerships with Amazon Web Services, Digital Ocean, Stripe- Created the Sales communication strategy for all stages of the sales process (first contact, proposals, follow-ups, email templates, client feedback forms)

Feed the Planet is an initiative to inspire sustainable food consumption among communities and culinary professionals, and to support people in need through emergency relief, food poverty alleviation, and education. Founded by WORLDCHEFS, it is run in partnership with Electrolux and AIESEC.- Within the first 6 months of work, I realized 4 projects that involved 40 volunteers who educated more than 2000 children on the topic of responsible consumption & healthy eating- Created a toolbox for project implementation that includes a step-by-step guideline on project delivery- Developed a global lesson plan aimed to educate children of 9-14 years old on how to minimize food waste and become advocates for sustainable food consumption (the lesson was created under the guidance on Project Everyone and published on World's Largest Lesson website)- Created the long-term implementation strategy for Feed the Planet partnership- Running internal and external communication activities to promote partnership activities- Developed the project's pricing model- Coordinated content creation and collection for the digital marketing campaign- Alignment and customization with existing stakeholders of Electrolux and AIESEC- Coaching and support in the implementation of delivering entities- Tracking and reporting on project activities

Planned and executed the strategic direction of Talent Management and Customer Experience department to drive customer success internally and within 3 AIESEC programs. The role included profound peoplemanagement, critical thinking, organization and strategic development.- Achieved 30% growth of customer success within 8 months- Improved leadership pipeline within the organization by 20% by implementing Team Experience Standards practices.

Preparation and delivery of English classes to students (levels A2-B2)Involvement in language school activities

Led the team of 20 people to ensure growth and development of the organization. The role included team management, its education, personal development, financial management, 3 programs management and external representation.- Achieved 20% overall programs growth vs previous year- Established 3 effective partnerships with external public and private institutions (university, NGO, civic promotional agency).

Planned and executed brand awareness strategies of the organization to promote its programs by means of PR and Marketing activities. - Increased the engagement to the organization by 70% vs previous year- Achieved 23 relevant media appearances- Established the partnership with top local promotional agency- Ran several Internal Communication campaigns.