Joined LIZ Smart Office Team as one of the first four employees. Responsible for developing customer success strategy, reporting to CEO. Currently leading the Customer Success team. + Diverse project management during start-up phase+ KPI definition for Customer Success team+ Upsell/cross sell of desk sensor and software subscriptions+ Prioritizing features for product development roadmap+ Release testing and feedback loops to product+ Responsible for selecting & integrating team software (ChurnZero)+ Managing company’s enterprise customer accounts+ Point of contact for mother company (Waldmann GmbH/Bridgemaker) + Internal & external stakeholder training

Built the operational organisation from the beginning, now leading over 40 colleagues in one of the largest and best performing city teams in Germany.+ Provide leadership and operation direction for the Berlin city team+ Responsible for high level policy, planning, and strategic decisions, and operational execution+ Overseeing city HR duties, by setting hiring standards, attracting talent, and maintaining levels of training & proficiency throughout the organisation+ Continuous improvement of organizational processes to improve quality, within strict growth and efficiency constraints+ Ongoing identification and assessment of opportunities for growth+ Building alliances and strategic partnerships with external organizations, both commercial and governmental+ Employee advocate and communication link to the senior management team

Joined Vape Dinner Lady as one of the first sales employees, promoted to Head of Account Management after the first year. For the final 6 months had dual role as Interim Head of Sales.+ Development and execution of new sales strategy+ Led a team of up to 6 people+ Responsible for the company’s key accounts and sales reporting to senior management team+ Planning & execution of company strategy at key industry expos with 10k+ attendees+ Led cross functional teams within marketing department+ Diverse project management during start-up phase

+ Point of contact for convention service managers and meeting planners+ Responsible for all reservations operational aspect+ Billing+ Prepare and finish contracts for groups