A skilled Customer Experience Manager with proven Operations and Risk Management proficiency providing leadership, support and guidance across the business, including back office and customer facing functions. Roles have encompassed managing large teams within the fast paced, FCA regulated financial services arena, focusing on the creation and maintenance of exceptional customer experience and loyalty, through strong direction, resource and process efficiency and managing risk. A data driven individual who is analytical, able to identify trends and consistently seeks ways to make customer value management improvements that have a positive impact on process, employee engagement and the customer journey.