Dedicated, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal, communications and multi-tasking skills. Adaptable team player recognized for willingness to learn and teach newly acquired skills. I am a highly capable professional with over 4 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team. I possess an uncanny ability to build rapport and relationships with internal and external customers. My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.ACHIEVEMENTS• Awards for outstanding performance In the TEAM JAMAICA Programme• Awards for outstanding performance in a Computer course in the NYS training Programme• Certificate of completion of Counselling training Programme• Certificate of Training for HIV / STI Peer Educator• Certificate of Completion of AT & T Customer Service Agent TrainingSKILLS