Anna Kelian Email & Phone Number

Developing and delivering training materials to educate team members on the best practices for writing effective technical documentation.Creating and editing technical documentation, including digital guides, decision trees, and other types of documentation as needed.Serving as a point of contact for team members who have questions about documentation or need assistance with writing technical content.Working closely with SMEs to ensure documentation is accurate… Show more Developing and delivering training materials to educate team members on the best practices for writing effective technical documentation.Creating and editing technical documentation, including digital guides, decision trees, and other types of documentation as needed.Serving as a point of contact for team members who have questions about documentation or need assistance with writing technical content.Working closely with SMEs to ensure documentation is accurate, up-to-date, and meets the needs of our agents. Show less

Managed the onboarding and training of all new customer support agent recruits across APAC, AMER, and EMEA over a 6-month period. Created and improved the onboarding material during that time.Offering continuous advice, guidance, and mentorship on duties and best practices throughout the time I assumed this role.Wrote and updated dozens of internal documentation and support guides. Oversaw the migration of hundreds of knowledge base content. Consolidated, improved, and converted… Show more Managed the onboarding and training of all new customer support agent recruits across APAC, AMER, and EMEA over a 6-month period. Created and improved the onboarding material during that time.Offering continuous advice, guidance, and mentorship on duties and best practices throughout the time I assumed this role.Wrote and updated dozens of internal documentation and support guides. Oversaw the migration of hundreds of knowledge base content. Consolidated, improved, and converted them into technical guides, checklists, and procedures to cut down time agents spend looking for resources or taking action.Working on improving agent experience by providing better resources for agents to improve their performance and increase customer satisfaction. Show less

Wrote and created internal training material and dozens of internal guides for the Webflow Support Team to empower them to provide better customer experience. Migrated and rewrote hundreds of content from one software to another within a month to improve agent experience and increase customer satisfaction.

Redesigned the written content of Webflow University to simplify tutorials and improve customer experience. Consolidated and improved hundreds of articles into just 100 guides.

Helped launch Webflow University by writing more than a hundred new articles, guides, tutorials, and troubleshooting guides. Created all the graphics and video snippets to empower our user base to have a better experience using our tools.Oversaw the content management of Webflow university, updating and improving articles, as well as adding new ones for over a year.Helped ensure our user base had a self-serve technical support portal, learning how to use the tool with… Show more Helped launch Webflow University by writing more than a hundred new articles, guides, tutorials, and troubleshooting guides. Created all the graphics and video snippets to empower our user base to have a better experience using our tools.Oversaw the content management of Webflow university, updating and improving articles, as well as adding new ones for over a year.Helped ensure our user base had a self-serve technical support portal, learning how to use the tool with easy, step-by-step guides and resources. Show less

Supported Webflow customers and users in an official role after supporting them for years on the Webflow Forum. Empowered the customers by educating them on how to better use Webflow. I also helped them resolve various issues from billing issues to DNS connection issues to other technical issues. Focusing on customer satisfaction, I also advocated for them by submitting their feedback and bug reports to the relevant internal teams. At some point, I also managed the… Show more Supported Webflow customers and users in an official role after supporting them for years on the Webflow Forum. Empowered the customers by educating them on how to better use Webflow. I also helped them resolve various issues from billing issues to DNS connection issues to other technical issues. Focusing on customer satisfaction, I also advocated for them by submitting their feedback and bug reports to the relevant internal teams. At some point, I also managed the Wishlist.I grew and learned so much within just a few months of supporting customers. Show less

Dubai, United Arab Emirates

Hosting Mindvalley Meetups in Dubai and virtually.

As a Certified Lifebook Leader, I can guide you as you define your life vision and create an action plan to realize it. I believe everyone can design their own ideal life, the way they want it to be. And I can help you do that! ‍I can help you get a clear vision for your life, take charge of your own happiness, and turn your life into a living masterpiece. My life mission is to help people remember their purpose, create their dream life vision, and live fulfilling lives. It brings me joy to… Show more As a Certified Lifebook Leader, I can guide you as you define your life vision and create an action plan to realize it. I believe everyone can design their own ideal life, the way they want it to be. And I can help you do that! ‍I can help you get a clear vision for your life, take charge of your own happiness, and turn your life into a living masterpiece. My life mission is to help people remember their purpose, create their dream life vision, and live fulfilling lives. It brings me joy to have a lasting impact on people. Show less

Sharjah Emirate, United Arab Emirates

Helping solopreneurs improve their confidence and courage within 12 weeks to take efficient, effective, effortless, and enjoyable action to launch their businesses and consistently grow it through systems.I help solopreneurs and teams create better experiences for themselves, their customers, and their communities.