Anna Kempster Email & Phone Number

Bracknell, GB

Windsor, Berkshire, GB

• Significantly enhancing IT efficiency and agility, first as Head of Information Technology Systems and then as Director of Information Technology, aligning IT infrastructure with strategic, educational and.
• Strategic IT planning and compliance, aligning with the school's digital strategy and legal requirements (data protection, privacy).
• Implementing standard operating procedures for department-wide compliance.
• Managing in-house systems data development, closely collaborating with software developers to create unified data access points, integrating many paper systems.
• Third-party package management, ensuring integration and strict data protection practices.
• Systems security and data protection, conducting privacy impact analyses for new services and managing vendor negotiations.

Windsor, Berkshire, GB

Strategic Planning:o Work with both academic staff and support departments to define strategic system needs.o Define short, medium and long-term systems strategies.Systems Development:o Responsible for overseeing in-house systems development, directing the software developer staff.o Responsible for overseeing third party systems development.o Planning and.

Windsor, Berkshire, GB

• Whilst project managing this role diverged into business analysis, required to bring the business and IT together.Working with the same team, with the same infrastructure, the role contained a lot of support to end.
• Project management of new IT systems at the school, the requirements of which will come from the IT business analysis function.
• Project initiation through to project delivery and ultimately project signoff and closure.
• Maintain project documentation.IT Business Analysis (approx. 30% of time)
• Provide internal consultancy for the analysis, design, configuration and support for key school information systems. To include 1) bespoke development and 2) customisations/enhancements of vendor software.
• Engage with users at all levels to define user requirements.

Windsor, Berkshire, GB

In April 2012 the role as Helpdesk Manager was split from the Operations Manager role to allow more time for the Operations Manager to complete project work and give assistance to the Infrastructure Manager role. This includes monitoring and resolving server issues, finding solutions to previously unavailable facilities such as network monitoring tools.

Windsor, Berkshire, GB

I was primarily employed by Eton to create a Helpdesk with Customer Service and assistance for 1300 students and 600 staff including choosing Helpdesk Software and management of Helpdesk staff including responsibility for the Helpdesk and Service Delivery. This Helpdesk is still in use and successfully supporting and assisting onsite users with both.

My primary role was quite self dependent. I was a 3rd line support engineer with an aptitude for troubleshooting and resolving problems quickly. I was one of only two engineers servicing approximately 40 customer sites across the country. These range in size from 3 to 50 employees each and were maintained remotely via phone support or technical assistance.

My primary role was “diagnosis before dispatch” on all technical calls coming into the Customer Services Team at Business Systems Group. Included in this role was 1st, 2nd and 3rd line telephone support for contracted software and hardware. I was often called upon to research and resolve problems which the team had not previously encountered. I also.

My primary role was Technical Support, which involved 1st and 2nd line telephone support for contracted customers and Compaq referrals, who very often had no knowledge of the product they were using. I supported other field and site engineers in a 3rd line support capacity when required, normally when the engineer had run out of options on site and was.

1st line call centre for technical calls.Accurately discerning what was required by the end user before the technician arrived to allow a first time fix.

1st and 2nd line telephone assistance to staff over two sites in Romford and Hammersmith in London.Call logging system on a white board, assistance to roaming technicians.Discerning what was required from a technician by the user prior to arrival to allow a first time fix.

Customer services helpdesk for all customer requests.

Employed as a result of performance as a temporary employee at NatWest Credit Card Services and head hunted to work for Coutts & Co, customer services for credit card department.

VISA settlement figures, filing and other office functions.

Office Junior duties

Master Of Science - Msc, Leadership, Management And Innovation

Diploma, Business Analysis

M255 - Object Oriented Programming With Java

M150 - Data, Computing And Information

T175 - Networked Living

Gcse, Gcse