Anna Kharchenko Email & Phone Number

• Leading account’s activities in resourcing, financial forecasting and budget planning;• Analyzing financial data, including project budgets, risks, and resource allocation, providing financial reports and budget outlines to Executives;• Contract management, ensuring contract conditions compliance to actual requirements;• Managing a team with a diverse array of talents and responsibilities;• Resolving conflicts or disputes between the various departments of an organization;• Planning and implementation of projects. Maintaining accurate records of project management operations, schedules, and expenditure• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance• Collaborating with multiple departments, gluing interconnected tasks to develop and implement action plans essential to proper time & process management. Helping to coordinate and manage project goals;• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services;• Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks;

Ukraine

• Liaising with project stakeholders concerning project details and deliverables;• Analyzing financial data, including project budgets, risks, and resource allocation, providing financial reports and budget outlines to Executives;• Contract management, ensuring contract conditions compliance to actual requirements;• Supporting the Business Unit & Account Managers in business workflow and reporting;• Assisting in resolving conflicts or disputes between the various departments of an organization;• Assisting in the planning and implementation of projects. Maintaining accurate records of project management operations, schedules, and expenditure• Collaborating with managers to develop and implement action plans essential to proper time & process management. Helping to coordinate and manage project tasks;• Drawing the attention of managers to limitations which may hamper the progress of a project;• Conducting administrative duties, drafting invoices and drawing estimates. Tracking and reporting project progress;• Performing other duties assigned by the Project Manager in an orderly and efficient manner

Doha, Qatar

• Promoted to the position of Executive Assistant to Operations & General Manager for leadership qualities, decision making skills, meeting the deadlines, ability to perform duties professionally and within the timely manner;• Assisting in interviewing, selecting, training, scheduling, coaching and supporting employees;• Supporting all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and guidance;• Driving efforts to achieve / exceed the Hotel’s targets, objectives and KPIs;• Supporting the General Manager in the overall management and strategic direction of the Hotel, assuming the responsibilities of the General Manager in his absence;• Contributing operations information and recommendations to strategic plans and reviews; assisting in preparations and completion of action plans; implementing productivity, quality and customer-service standards; resolving problems; • Performing a variety of complex tasks to relieve the Operations & General Managers of routine operational and administrative details by managing, organizing, prioritizing, completing delegating work and making decisions when is appropriate and within established guidelines and policy;• Assisting the Operations & General Managers in preparation of forecasts and reports and assisting in the development, implementation and monitoring of the budget for the maximization of revenue and minimization of expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service;• Resolving customer complaints and anticipating potential problems by reviewing and monitoring operational issues, business flow and associate performance;• Performing other duties as requested by management.

Doha, Qatar

Duties: • Ensured and provided flawless, upscale, professional and high-class guest service experiences with particular emphasis to VIP/VVIP guests;• Maintained effective communication with all related departments to ensure a smooth service delivery;• Developed the reputation, customer loyalty and market standing of the “Fraser Suits Doha” Hotel by providing a high level of customer care, assistance and recognition;• Managed all front desk operations for busy high-volume Hotel;• Maintained up-to-date information on room rates, current promotions, offers and packages;• Ensured special guest, like disabled people, elderly and VIP / VVIP guests received personalized services;• Promoted all Hotel amenities, conveniences and programs offered;• Liaised with Housekeepers and Wait Staff in order to provide an overall comfortable guest experience;• Analyzed guest feedback from Hotel guestbook and online reviews and suggested ways to improve ratings.

Master'S Degree, Business, Management, Marketing, And Related Support Services

Mini Mba, Business/Managerial Economics