- Answers inbound calls, emails, web chats and handles/routes accordingly- Assesses customer’s technical support needs and handles/routes calls accordingly- Expresses technical information in customer focused terms

- Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. - Acts as a liaison between customers and various departments. - Assures that appropriate records are maintained and required reports are prepared. - Maintains customer account information on computer system. - Complies with all job related compliance policies and proceduresNote: this company bought out revere bank and I moved from Revere over to Sandy spring Bank when the full merger happened.

- Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. - Acts as a liaison between customers and various departments. - Assures that appropriate records are maintained and required reports are prepared. - Maintains customer account information on computer system. - Complies with all job related compliance policies and procedures- Helped create and maintain the newly formed call center-provided knowledge and experience to help get the Call center running smoothly- Note that this bank merged with Sandy Spring Bank March 2020

- Answers inbound calls, emails, web chats and handles/routes accordingly- Assesses customer’s technical support needs and handles/routes calls accordingly- Expresses technical information in customer focused terms

- Responded to customer inquiries regarding membership, banking products, services and rates- Educated members on various products and services and opened/maintained accounts- Utilized knowledge of products, data systems and web based applications to provide information and remedy member services issues- Responded to online banking and bill payment inquiries- Resolved ID/password access issues- Prepared professionally written responses to email inquiries- Provided timely, friendly, and accurate service in building member relationships, determine member eligibility and provided guidance to members in order to meet financial needs- Accurately verified, documented, and processed all member transactions- Safeguarded member accounts and information for privacy and accuracy- Performed and processed account maintenance, fulfillment requests, research requests, etc- Recognized and escalated service concerns as needed- Maintained a high-volume workload within a fast paced environment- Maintained relationships of both external and internal clients- Submitted requests to proper department to prevent re-occ

- Assisted special needs students in boarding and disembarking from the school bus. - Monitored students on the bus for behavioral and physical problems.- Maintained bus schedules of each student on route showing addresses, telephone numbers, pick-ups, etc.- Assisted the bus driver in developing emergency evacuation plans and in performing bus evacuation drills.- Performed and promoted all activities in compliance with equal employment and nondiscrimination policies and contractual agreements; follows federal laws, state laws, school board policies and professional standards.

i assisted customers who called in with questions or complaints using various tools and systems.

- Provided prompt service, quality beverages and products- Responsible for training other associates- Maintained and clean and comfortable store environment

- Greeted customers, determined their needs, answered questions, and described upcoming and current services and products.- Prepared and served a variety of hot and cold food and drinks following prescribed recipes and techniques.- Handled phone calls and processed customer orders.- Set up and restocked displays, wrapped, labeled, dated, and rotated food items for sale.- Operated equipment, maintained supplies, and performed preventive maintenance.- Maintained a safe and healthy work environment by following cleaning, sanitation, and operational standards.- Replenished customer service stations, ordered/received supplies and products- Assisted in increasing sales- Trained new employees

- Replenished the sales floor- Greeted customers and assisted them in locating the items they were shopping for- Maintained a clean and welcoming environment- Assisted in increasing sales- Assisted customers with their purchases and processed payments

- Maintained, cleaned and stocked the store- Took customer orders and processed payments

- Maintained, cleaned and stocked the store- Assisted customers with their purchases and processed payments

- Answered phones, took customer orders- Prepared customer orders- Maintained cleanliness and kept supplies stocked