Anna Kovach Email & Phone Number

Memphis, Tn, Us

Belleville, Michigan, Us

- Responsible for the leadership and professional development of employees at all levels- Developed a leadership development strategy and created and facilitated virtual & in-person Leadership workshops customized to different leadership levels- Worked closely with all business leaders and management, the Human Capital, and Ascent U team to ensure that training and education programs were designed and offered in full alignment with organizational objectives and requirements- Authored ad-hoc e-learnings and training documentation

Memphis, Tennessee, Us

Memphis, Tennessee, Us

- Developed an organizational learning culture that cultivates an engaged and highly competent workforce- Deployed an effective L & D strategy across the organization to ensure training access and awareness - Partnered with executive leadership to define changing training needs and monitored alignment of programs to ensure positive outcomes- Directed output of L & D department employees- Identified and implemented learning technology (LMS) to support company needs

Atlanta, Georgia, Us

- Planned, organized, managed, and evaluated training programs and projects in support of learning strategy (e.g. leadership development, onboarding, change management, positive associate relations, operations and technology initiatives)- Directly managed team of Leadership Development Program participants throughout 18-month rotational program- Assessed and analyzed training needs and prepared reports to identify gaps and recommend solutions- Developed training content and instructional materials; selected suitable delivery methods and/or training aids- Facilitated both classroom and virtual training sessions- Formulated training policies, programs, and/or schedules- Consulted with management to ensure training programs and content were current and aligned with business needs and goals- Served as an internal consultant to assist associates and managers in meeting associate development needs and performance objectives- Worked directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials

23 U.S. Offices, Oo

- Responsible for the management of training documentation efforts and ensuring the quality and consistency of all content and curriculum- Partnered with the training organization’s training specialists and subject matter experts to design and implement dynamic, blended learning solutions that meet the changing needs of employees- Developed a curriculum development methodology to include best practices in documentation, requirements gathering, rapid development prototyping, and production-level processes- Ensured the design of training content and documentation is consistent with the Firm’s standards and is delivered within set timelines and budgets- Coordinated cross-functional teams to identify challenges, recommend and implement content solutions, establish best practices and document detailed guidelines for course development- Developed standard formats for all content, ensuring consistent quality for all deliverables- Coordinated content development projects with subject matter experts and other resources, as necessary, to ensure that documentation meets high quality standards- Evaluated effectiveness of instructional strategies and incorporate evaluation results into future training programs- Oversaw maintenance of content on a timely basis as new training initiatives are developed- Communicated with the training manager to discuss progress of content development and report trends and problems as they arise- Stayed informed of trends in technology, curriculum design and development, and assessment tools by attending industry-specific conferences and engaging in other research efforts

Memphis, Tn, Us

- Managed the planning, analysis, design, development, deployment and evaluation processes of training materials to meet the demands of the business- Acted as Human Resources department Communications Specialist, created long-term communication plans for company-wide initiatives - Identified the significantly complex information needs of the target audience and business partner, developed appropriate documentation and training plans and managed the execution of those plans concurrently- Developed performance-based training, communications, job aids, and measures; including facilitator-led and web-based training - Improved employee performance and productivity by continually revisiting existing training materials or creating new material based on need- Authored articles for magazine and web publication that conformed to prescribed format- Acted as a consultant for business partners to uncover training needs that best fit the business need

Memphis, Tn, Us

- Responsible for researching and gathering data, conducting a task analysis, and creating training programs that have the maximum impact on the learner- Developed performance-based training, communications, job aids, and measures; including facilitator-led and web-based training - Served as a liaison between Marketing, National Accounts, Sales, and Training and Development- Coordinated all aspects of recurrent or new product training with respective departments- Consulted with Subject Matter Experts to ensure accuracy of training- Created timelines and training calendar for delivery of marketing/sales training - Partnered with Training and Marketing/National Accounts to make and communicate changes or corrections to training- Tracked and furnished reports on training results- Supported company initiatives through training development- Presented information to top management, public groups and board of directors- Assisted with ad hoc Six Sigma projects

Memphis, Tn, Us

- Directly supervised group of specialized customer service representatives- Carried out supervisory responsibilities in accordance with the organization's policies- Monitored agent performance utilizing one-on-one time, recording and silent monitoring- Tracked representative attendance, adherence and other statistical data- Generated reports based on data results- Interviewed, hired and trained potential employees- Assisted with escalated calls as well as service calls when high volume warranted- Supported manager with administrative and budgetary aspects of department- Facilitated bi-weekly department meetings- Administered appraisals, performance reviews, rewards and disciplinary action as dictated- Drafted Employee Development plans

Memphis, Tn, Us

- Wrote, designed and implemented training curricula- Facilitated in-classroom New Hire, Recurrent, Service One, and Soft Skills training sessions- Recruited new employees- Proofread all inter-departmental communications- Promoted and managed Resource Library, often with community-based service projects- Demonstrated positive knowledge of consumer products- Managed supply invoicing- Tracked company training hours