Anna Kovalenko Email & Phone Number

1. Act as a customer advocate for individuals with complex medical, social, or financial needs, while ensuring minimal disruption when escalating issues to appropriate levels.2. Verify eligibility, quote benefits, research claims, and efficiently document activities, cost savings, and results as per established standards and objectives.3. Collaborate with external partners, supervisors, case managers, and medical directors to address clinical inquiries and resolve complex cases in a timely manner.4. Participate in special projects, including software testing, process improvements, and team meetings, while prioritizing workload according to guidelines and securing assistance when needed.

Киев

Business Consultant of the Department of Educational ProgramsAreas of responsibility:● Assisting clients from different countries by delivering specialized business consulting - developing business models of the companies, building organizational structures and key business processes, building sales and marketing models;● Optimizing the operational efficiency of client companies by providing recommendations on processes and procedures within the company;● Assistance to business owners in organizational matters of training.Administrator of the Department of Educational ProgramsAreas of responsibility:● Developing training programs for business owners based on the needs and problems of clients and adding them to the LMS (learning management system), creating customers’ and teachers’ accounts in LMS, preparing reports on the progress of participants in the learning process;● Drawing up lists of participants in the training program, assistance in solving technical issues;● Maintaining the departments’ Google-calendar and monitoring the timely conduct of webinars and online meetings of participants with speakers, creating conferences and webinars in Zoom and uploading them to Vimeo and to the LMS;● Close communication with other departments, creating accounts in the LMS for colleagues for internal trainings;

Kyiv, Kyiv City, Ukraine

● Searching for the partners and negotiating with them to place courses on our educational platform;● Representing the company at events (conferences and exhibitions)and providing presentations and webinars for potential clients and partners;● Maintenance of accompanying documentation and a database of partners;● Selling of company services.

Kyiv, Kyiv City, Ukraine

● Development and implementation of a training system for Call Center’s employees and Negotiation Standards for Call Center’s employees post-training support; ● Development of managerial skills of Call Center’s group leaders;● Development and implementation of trainings to improve the efficiency of the Call Center; ● Development of Basic training for operators and team leaders - negotiating with the customer regarding the provision of materials, as well as improving the software for operators.

● Development and implementation of projects to improve the efficiency of the Call Center;● Development of managerial skills of Call Center’s group leaders;● Preparing presentations and holding Call Center meetings;● Development and implementation of a motivational system in the Call Center;● Participation in the improvement of the methodology for training Call Center’s personnel and participation in the development and training of Call Center’s personnel.

Master’S Degree, International Law And Legal Studies

Сертификат Об Успешном Окончании, Ораторское Искусство

Humanities And Law

Сертификат Об Успешном Окончании, Фитнес Диетолог, Первый Уровень