Anna Kovgan Email & Phone Number

Warsaw, PL

Warsaw, Mazowieckie, Poland

Job responsibilities:- Continuously monitoring and analysing key system metrics using various monitoring tools and alerting (I.e. Grafana, Looker, Anadot, Datadog, GCP monitoring, etc);- Verify the automated alerts' conditions; Adjusting the alert conditions or creating Jira tickets for the service owners to create a new alert or adjust the threshold for.

Minsk, Belarus

Job responsibilities:- Proactively monitor all production networks, applications and services (using Splunk, New Relic, Zabbix, Cloudwatch, Solarwinds, Wanwatch, etc.) to detect anomalies that can cause any kind of customer impact or affect scrum teams' performance.- Respond to & resolve alerts/alarms according to standard operating procedures.- Track all.

Minsk, Belarus

- processing customer requests via email and livechat and solve their standard/non-standard issues;- Registring incident for developement team in case of incorrect behaviour of the system and monitoring them untill the complete issue resolution; Provide customers with the status updates;- collecting feedback about the platform usage and transfer the.

Minsk, Belarus

- Request registration, analysis, initial diagnostic- Request resolution or escalation to responsible parties;- Control of the request fulfillment and correct assignment by other operators- Mentoring and adaptation of new employees- Ongoing analysis of existing work instructions; reporting some inconsistencies to the responsible parties- Resolution of some.