Anna Kovgan Email & Phone Number

Варшава, Мазовецкое Воеводство, Польша

Job responsibilities:- Continuously monitoring and analysing key system metrics using various monitoring tools and alerting (I.e. Grafana, Looker, Anadot, Datadog, GCP monitoring, etc);- Verify the automated alerts' conditions; Adjusting the alert conditions or creating Jira tickets for the service owners to create a new alert or adjust the threshold for an existing one;- Performing basic steps to mitigate the issue (I.e. service restart, killing faulty pods, adjusting the service… Show more Job responsibilities:- Continuously monitoring and analysing key system metrics using various monitoring tools and alerting (I.e. Grafana, Looker, Anadot, Datadog, GCP monitoring, etc);- Verify the automated alerts' conditions; Adjusting the alert conditions or creating Jira tickets for the service owners to create a new alert or adjust the threshold for an existing one;- Performing basic steps to mitigate the issue (I.e. service restart, killing faulty pods, adjusting the service scaling policy, etc);- Effectively articulate the existing problems and anomalies to the service owners and work with the teams towards the complete issue resolution;- Documenting all incident-related information for further incident review analysis; - Documenting the Action Items that help to prevent such incidents in the future or speed up the product’s recovery and minimise the downtime; Creating Jiras to hold the track of the AI completion and implementation;__________Personal assignments:- Establishing the processes for the newly created NOC team and adjusting them to the company’s needs (I.e. creating a shift checklist for NOC team; establishing the guidelines for the incident handling process, adjusting the change management process, etc);- Creating and updating the Confluence space of the team; - Holding the meetings with the service owners and creating the service-specific runbooks for the NOC team; - Creating the service mapping for all the micro services; describing how the services work, specifying the user scenarios they are affecting and potential impact during the service outage; Show less

Республика Беларусь

Job responsibilities:- Proactively monitor all production networks, applications and services (using Splunk, New Relic, Zabbix, Cloudwatch, Solarwinds, Wanwatch, etc.) to detect anomalies that can cause any kind of customer impact or affect scrum teams' performance.- Respond to & resolve alerts/alarms according to standard operating procedures.- Track all issues in a ticketing system.- Escalate alerts/issues to appropriate Support team and work with Support team towards a… Show more Job responsibilities:- Proactively monitor all production networks, applications and services (using Splunk, New Relic, Zabbix, Cloudwatch, Solarwinds, Wanwatch, etc.) to detect anomalies that can cause any kind of customer impact or affect scrum teams' performance.- Respond to & resolve alerts/alarms according to standard operating procedures.- Track all issues in a ticketing system.- Escalate alerts/issues to appropriate Support team and work with Support team towards a timely resolution.- Participate in CM deployment process to define the impact ASAP, helping the teams to fix any unexpected issues faster, performing additional healthchecks adjusting the alerts, etc.- Update and expand the existing knowledge base on Confluence.____________________Personal assignment:- Monitoring the uptime of the company's products. Analyzing the impact of all the outages, counting downtime for each product. Comprising an uptime report based on this data.- Interviewing potential newcomers for GNOC team.- Teaching and training newcomers. Leading an onboarding process for GNOC team in Minsk.- Creating and managing team's schedule. Counting overtime for each team member and submitting OVT compensation requests. Show less

Минск, Минск, Республика Беларусь

- processing customer requests via email and livechat and solve their standard/non-standard issues;- Registring incident for developement team in case of incorrect behaviour of the system and monitoring them untill the complete issue resolution; Provide customers with the status updates;- collecting feedback about the platform usage and transfer the gathered information to the development team; Analysing the clients' proposals and raising tickets to implement the most useful features… Show more - processing customer requests via email and livechat and solve their standard/non-standard issues;- Registring incident for developement team in case of incorrect behaviour of the system and monitoring them untill the complete issue resolution; Provide customers with the status updates;- collecting feedback about the platform usage and transfer the gathered information to the development team; Analysing the clients' proposals and raising tickets to implement the most useful features that can be beneficial for other clients as well;- Proactively monitoring the sound performance of the system; analyse and promptly respond to alerts according to the operating procedures; Show less

Минск, Минск, Республика Беларусь

- Request registration, analysis, initial diagnostic- Request resolution or escalation to responsible parties;- Control of the request fulfillment and correct assignment by other operators- Mentoring and adaptation of new employees- Ongoing analysis of existing work instructions; reporting some inconsistencies to the responsible parties- Resolution of some non-standard, disputable cases, reported by service desk operators- Shift lead activity