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Native Polish speaker, fluent in English and German, Customer Service professional with over 8 years’ experience and a proven track record in delivering exceptional customer service, building strong and positive relationships with customers and colleagues at all organisational levels, preparing reports, price offers and contracts, managing delivery queries and complaints, assisting neighbouring departments, focusing on business and customer requirements and information delivery.Successfully completed Apprenticeship in Customer Service in the Business Service Sector, received European Business Competence Licence (examination language: German)Additional courses and training: Diploma in Customer Service (Cambridge Regional College) England's Regional Tourist Board's quality customer service training for the tourism industry Communication and assertiveness in cooperation with customers Negotiation and Conflict Management Effective planning and Management of Sales
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German Speaking Customer Account ManagerMimeo Uk Jan 2014 - May 2023Cambridge, United KingdomDeveloping and maintaining customer relations, managing expectations and providing supportExceeding weekly productivity targets thanks to good organisational skills and ability to prioritize workloadWorking closely with customers every step of the way from initial ideas to printed and delivered product in order to create high-quality, fully customised school planners and to meet contractual requirementsProcessing orders and emergency short notice requirements as well as submitting and discussing price quotationsEnsuring the quality of the design and print maches customer's standards Organising workflow to meet customer timeframesAssisting customers using ProofHQ/ Workproof with any questions they have, making suggestions on how products can be modified to fit customer's approach Co-ordinating information between various internal departments such as design and production teamsManaging delivery queries, complaints, faulty products, returns and re-printsPreparing and updating step-by-step Customer Service instruction documentation for internal systems such as Salesforce CRMUnderstanding health & safety regulations affecting Customer Service and productionFire Marshall and member of the social committeeContributing to the organisation of various events such as the Christmas Party with 145 attendees and successfully achieving desired outcomes on the given budget -
Account ManagerExtor Feb 2012 - Sep 2013Warsaw Area, PolandBuilding relationships with international customersRegular meetings with clients, planning, briefing and analysing customer requirements Preparing standard contracts and working with clients to agree terms and conditions, developing new opportunitiesCross department liaison with HR, Accounting, Payroll to meet client targetsTranslating correspondence and documentation for various internal departmentsPractical working knowledge of quality systems such as ISO 9001 Quality Management System and ISO 27001 Information Security Management System, ensuring that processes remain in line with ISO certificationsReviewing and inputting to internal procedure best practice improvementsPromoting effective business process of services cross teamWorking with state agencies on behalf of clients to resolve issues and retrieve documentation -
Sales Co-Ordination Specialist, German DeskDeutsche Leasing Polska S.A. Jan 2009 - Jan 2012Warsaw Area, PolandCo-ordinating with German and English speaking customers and vendorsPreparing price offers in Polish, English or German in accordance with internal policies and proceduresProof-reading agreements and documentation from customers and sellersWorking closely with sales team and obtaining the necessary approvals from other departmentsPreparing contracts in cooperation with law team and according to criteria given by Risk ManagersMeeting customers and signing agreements approved by management authorisationLiaising between the customer and back-office-teams in order to deliver high-level Customer Service, handling conflicting business issuesCreating Excel reports for customer arrears based on information received from Debt ManagersPreparing key documentation for suppliersAssisting with company training sessions in GermanyTranslating documentation related to company activitiesResolving payment schedule errors
Anna Kowalska Skills
Anna Kowalska Education Details
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International Relations And Affairs
Frequently Asked Questions about Anna Kowalska
What is Anna Kowalska's role at the current company?
Anna Kowalska's current role is German Speaking Account Manager.
What is Anna Kowalska's email address?
Anna Kowalska's email address is ak****@****meo.com
What is Anna Kowalska's direct phone number?
Anna Kowalska's direct phone number is (212) 847*****
What schools did Anna Kowalska attend?
Anna Kowalska attended Warsaw School Of Economics.
What are some of Anna Kowalska's interests?
Anna Kowalska has interest in Dog Training (Maltese Dogs), Travelling, Dog Training (In Particular Maltese Dog), Travel Books, Zumba Fitness, Healthy Living, Human Rights, Animal Welfare, Healthy Lifestyle, Zumba.
What skills is Anna Kowalska known for?
Anna Kowalska has skills like German, Contract Negotiation, Customer Service, Business English, Project Management, Negotiation, Conflict Management, Crm, Management, Human Resources, Problem Solving, Customer Relationship Management.
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Anna Kowalska
A Versatile And Experienced Professional With A Proven Track Record In Training, Machine Operation, Technical Expertise, Healthcare And Administration.Scunthorpe -
Anna Kowalska
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