Working with United Airlines 26 years , 1 year in Florida starting 27 of June 2021

United Airlines - Club Customer Service RepresentativeNewark, NJ 2013 - to June 2018" Admit customers in a timely manner and welcomes customers in a friendly and professional manner" Provide customers with upgrades, flight check-in/status, seat assignments, and existing reservations." Remain current with club & airport procedures as well as all United Club. " Marketing promotions and partners that have access to the club as outlined in the United Club Operating Manual." Ability to properly explain club amenities and the club product network wide." Demonstrate leadership qualities, peer respect, and the ability to interface with high level United and partner airline customers effectively." Offer customer's assistance with a personal concierge-style approach." Attend required staff meetings, conferences, and training sessions as required by Customer Experience and/or Airport Services." Monitor and maintain club appearance, ensure they are clean, organized and all equipment is operational as outlined in the latest copy of the clubroom manual" Perform tasks assigned by a Manager to assist with upkeep or daily operation of the club. " Comply with the most updated United Club and Lounges Operating Manual.

" Issuing tickets and arrange flying schedule to Continental Airlines employees and assist other airlines employees." Resolving all employees travel needs." Handling incoming cash." Coordinating employees' problem resolution with co-workers and supervisors.