Anna Poitras Email & Phone Number

• Effectively multitasked three distinct positions in service of corporate needs.• Resolved over 40 software, hardware, and cellular requests daily with a 95% success rate.• Promoted product awareness and competent use of IT technology among the users. • Communicated abstract IT concepts to the users in a simplified and comprehensible way. • Created and maintained knowledge articles and software protocols.

Winnipeg, Manitoba, Canada

• Helped customers with disabilities and senior citizens quickly resolve their claims with the airlines that resulted in higher customer satisfaction. • Performed accounting duties for the airlines and helped to decrease their expenses by 10%. • Researched vendors and technical resources abroad to best serve clients. • Arranged stable communication between suppliers and customers that resulted in an average of 50 claims being closed monthly. • Prepared quotes, work orders and invoices

Winnipeg, Manitoba, Canada

• Monitored daily activities of company employees which increased the productivity of the department by 30%. • Implemented performance checks for the group of 20 employees which allowed us to detect the department’s problems at their core. • Organized weekly training programs for the department which included more than 40 employees that contributed to decreasing turnover. • Provided training and support to the new employees and ensured that they were prepared to work on their own. • Ran individual projects with strict deadlines assigned by the managers.

Winnipeg, Canada Area

• Dealt with escalated clients and helped resolve their requests professionally that helped reduce complaints. • Assisted clients and answered their inquiries which have helped to secure more than 26 deals daily. • Accomplished and surpassed daily goals in sales of over $8,000 weekly.

Winnipeg, Canada Area

• Generated financial reports and counted for six tills with more than $20,000 in cash. • Helped customers to solve their problems and increased customers' satisfaction with provided services. • Trained new employees and provided ongoing assistance to them.

Winnipeg, Canada Area

Diploma Of Education, Computer/Information Technology Administration And Management

My education was focused on the following topics: • Application Development • Database Management • Network Management • Web Development

Business Administration, Management And Operations

I studied the following subjects: • Accounting • Financial Services • Human Resource Management • Marketing This education gave me.

High School Diploma