Anna Kramer Email & Phone Number

Roseville, Ca, Us

• Daily processing of referrals to secondary care, outside of Crossover Health (specialists, imaging, community resources, employer benefits). • Be the single point of contact between specialists, the clinic physicians, and the patients when care is needed outside of Crossover Health, and provide updates as appropriate to the clinical team to ensure visibility into active referrals.• Use clinical judgment and critical thinking to discern and refine the correct provider type and stratify the urgency of the referral, in consultation with clinical team members when necessary.• Generate a complete referral packet and ensure timely submission to the specialist of the appropriate clinical documents to support the request for the referral (pertinent clinical notes, medical records, imaging reports, lab results etc.)• Assist with prior authorizations as needed.• Work within the parameters of the patient insurance benefits and consult with benefit specialists as needed for the most high quality and cost effective care.• Maintain ongoing communication, tracking, and appropriate documentation on referrals to ensure continuity of care.• Troubleshoot downstream complications or unexpected circumstances so that patient needs are placed first and gaps in care are averted.• Interface regularly in a professional and collegial way with primary care MD’s, RN’s and clinic Hosts.• Assist in the development of technology and service innovations to ensure a closed loop system of communication and coordination with our Crossover providers and network specialists.

Roseville, California, United States

• Responsible for working in conjunction with the Account Management team to identify, present and hire qualified candidates for contract positions throughout the nation• Develop recruiting strategies designed to identify qualified clinicians through various recruiting tools and interview clinicians • Act as the single point of contact for my own team of Registered Nurse clinicians from the initial contact through the duration of their employment with FlexCare• Build and maintain lasting relationships with clinicians• Educate clinicians on compensation package options and articulate the benefits• Outline wage rates, other terms, and conditions of employment and gain commitment from clinicians for current and future job requirements• Complete all aspects of the pre-employment processes including resume building, reference checks, background/drug tests, pre-employment testing• Responsible for all compliance requirements, including tracking and updating various certifications, medical documents, and employment-related documents• Assist with payroll and timekeeping policies

Tracy, California, United States

• Practice Management: Experienced in managing efficient office procedures, and handling administrative tasks for excellent customer service.• Hiring/Onboarding: Developed job specifications, posting the job description in the job ad, screening incoming resumes, setting up interviews, conducting post-interview assessments, determining compensation and benefits of the positions, extending the job offer, and orienting the newly hired with the office workings.• Insurance Coordination: Knowledgeable with insurance companies to verify benefit eligibility and ensure smooth claims processing.• Financial Management: Proficient in handling accounts receivable/payable, collections, managing medical liens and personal injury cases.• Referrals and Authorizations: Experienced in obtaining workers' compensation authorizations and managing referrals for specialized care.• Medical Records Management: Proficient in reviewing, organizing, and maintaining accurate patient medical records to facilitate efficient healthcare delivery.• Staff Support and Training: Skilled in providing support and training to healthcare staff to enhance their performance. • Documentation: Experienced in documenting FMLA (Family and Medical Leave Act) and EDD (Employment Development Department) forms accurately and efficiently.