Products: Mobile applications (most of them under NDA), CRM (Customer Relationship Management) System *Preparing and defining business requirements, project scope, schedule, and resource plans jointly with the team;*Leading agile ceremonies: refinement, grooming and planning*Creating project documentation/Requirements definition;*Backlog management;*Organization and support of flexible processes and teamwork;*UX/UI analyzing;*Reporting of the… Show more Products: Mobile applications (most of them under NDA), CRM (Customer Relationship Management) System *Preparing and defining business requirements, project scope, schedule, and resource plans jointly with the team;*Leading agile ceremonies: refinement, grooming and planning*Creating project documentation/Requirements definition;*Backlog management;*Organization and support of flexible processes and teamwork;*UX/UI analyzing;*Reporting of the project status to company management and internal/external stakeholders;*Conflict management Show less

* Preparing and defining business requirements, project scope, schedule, and resource plans jointly with the team;* Creating project documentation;* Qualifying client requests, helping clients turn their ideas into a technical specification;* Backlog management;* Active collaboration with other product managers, designers, development teams, sales engineers, support team;* Requirements presentation for all interested parties;* Researching and analyzing the main… Show more * Preparing and defining business requirements, project scope, schedule, and resource plans jointly with the team;* Creating project documentation;* Qualifying client requests, helping clients turn their ideas into a technical specification;* Backlog management;* Active collaboration with other product managers, designers, development teams, sales engineers, support team;* Requirements presentation for all interested parties;* Researching and analyzing the main competitors and create propositions for future functional;* UX/UI analyzingProducts:CRM (Customer Relationship Management);ERP (Enterprise Resource Planning);Logistic Product Show less

* Own, prioritize, and maintain the product backlog, including definition of epics, user stories, acceptance criteria* Identifying customer needs using analytical metrics, support and stakeholder feedback* Organizing scrum and daily meetings* Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against product roadmaps and release plans* Continuously and transparently communicate with internal… Show more * Own, prioritize, and maintain the product backlog, including definition of epics, user stories, acceptance criteria* Identifying customer needs using analytical metrics, support and stakeholder feedback* Organizing scrum and daily meetings* Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against product roadmaps and release plans* Continuously and transparently communicate with internal stakeholders the prioritization of the product backlog and the status of development efforts via product demos and release plans* Writing, analyzing and using user stories and cases* Controlling project delivery and quality on schedule* Review, accept, and prioritize feedback and new requirements from project stakeholders* Managing several related or not related products as a connection between the business and the Development team* Market research Products: CRM Additional services Notification (internal product for email marketing emails) Loyalty (promo-codes, bonuses) Cross-sell IVR Show less

* Own, prioritize, and maintain the product backlog, including definition of epics, user stories, acceptance criteria* Identifying customer needs using analytical metrics, support and stakeholder feedback* Organizing scrum and daily meetings* Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against product roadmaps and release plans* Continuously and transparently communicate with internal… Show more * Own, prioritize, and maintain the product backlog, including definition of epics, user stories, acceptance criteria* Identifying customer needs using analytical metrics, support and stakeholder feedback* Organizing scrum and daily meetings* Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against product roadmaps and release plans* Continuously and transparently communicate with internal stakeholders the prioritization of the product backlog and the status of development efforts via product demos and release plans* Writing, analyzing and using user stories and cases* Controlling project delivery and quality on scheduleProducts:- CRM- Online chat- Telecommunication (VoIP Telephony) Show less

* Manage a team of customer service representatives* Prepare monthly, quarterly and annual reports and forecasts* Support team with new features and product launches* Maintain and follows audit standards to ensure a satisfactory audit* Motivate staff to achieve identified sales goals while providing superior customer service.* Interview and hire staff. Assess needs/plan ahead* Administer and/or assist trainers with training programs for new hires and existing staff*… Show more * Manage a team of customer service representatives* Prepare monthly, quarterly and annual reports and forecasts* Support team with new features and product launches* Maintain and follows audit standards to ensure a satisfactory audit* Motivate staff to achieve identified sales goals while providing superior customer service.* Interview and hire staff. Assess needs/plan ahead* Administer and/or assist trainers with training programs for new hires and existing staff* Develop training documents and procedures that support call center operations* Create effective channels of agent feedback* Create and sustain a culture that encourages high performance of individuals and teams* Set performance standards to meet service goals of company Show less

* Forecast and track key account metrics* Organizes daily work flow and appropriate staffing * Resolves complex customer problems* Suggest solutions and innovative ideas to meet client needs* Act as the liaison between key customers and internal teams* Monitor sales performance metrics. Perform monitoring evaluation with each agent as established by Human Resources or the Call Center Manager* Get feedback and suggest ways to increase customer engagement* Train… Show more * Forecast and track key account metrics* Organizes daily work flow and appropriate staffing * Resolves complex customer problems* Suggest solutions and innovative ideas to meet client needs* Act as the liaison between key customers and internal teams* Monitor sales performance metrics. Perform monitoring evaluation with each agent as established by Human Resources or the Call Center Manager* Get feedback and suggest ways to increase customer engagement* Train, develop and motivate staff* Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.* Assist with schedule development to ensure call center objectives are covered Show less

* Operate as the lead point of contact for any and all matters specific to your customers* Build and maintain strong, long-lasting customer relationships* Ensure the timely and successful delivery of our solutions according to customer needs and objectives* Assist with high severity requests or issue escalations as needed* Manage and solve conflicts with clients* Interact and coordinate with the sales team and other staff members in other departments working on the same… Show more * Operate as the lead point of contact for any and all matters specific to your customers* Build and maintain strong, long-lasting customer relationships* Ensure the timely and successful delivery of our solutions according to customer needs and objectives* Assist with high severity requests or issue escalations as needed* Manage and solve conflicts with clients* Interact and coordinate with the sales team and other staff members in other departments working on the same account Show less

* Operate as the lead point of contact for any and all matters specific to your customers* Build and maintain strong, long-lasting customer relationships* Ensure the timely and successful delivery of our solutions according to customer needs and objectives* Assist with high severity requests or issue escalations as needed* Manage and solve conflicts with clients* Interact and coordinate with the sales team and other staff members in other departments working on the same… Show more * Operate as the lead point of contact for any and all matters specific to your customers* Build and maintain strong, long-lasting customer relationships* Ensure the timely and successful delivery of our solutions according to customer needs and objectives* Assist with high severity requests or issue escalations as needed* Manage and solve conflicts with clients* Interact and coordinate with the sales team and other staff members in other departments working on the same account Show less