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@staples.com
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1 phone found area 508
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Anna Labelle is listed as Vice President Customer Serivce & Project Management at Amerlux LLC / Six Sigma Black Belt Certified based in Rochelle Park, New Jersey, United States. AeroLeads shows a work email signal at staples.com, phone signal with area code 508, and a matched LinkedIn profile for Anna Labelle.
Anna Labelle previously worked as VP Contract Customer Service & Customer Support Systems at Staples and Director Contract Customer Service & Customer Support Services at Staples. Anna Labelle holds Six Sigma Black Belt Certified Professional (Ssbbcp) from Management & Strategy Institute.
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AeroLeads found 1 current-domain work email signal for Anna Labelle. Compare company email patterns before reaching out.
Results generating customer relationship management (CRM) professional with deep expertise in strategy and implementation of award winning customer service and contact center operations. Leader in operational excellence, Project Management, B2B eCommerce customer solutions and integration of customers utilizing Enterprise Resource Planning (ERP). Passionate innovator recognized for organizational and team transformation, development and integration of work flow efficiencies, reduction of operating costs and excellence in customer satisfaction including JD Power & Associates certification for five (5) consecutive years. Trusted Advisor consulting with customers sharing best practices and solutions recognized by customer and Staples awards. Cross functional leader recognized for organizational influence cultivating Voice of the Customer (VOC). Implemented top line key performance indicators (KPI), increased First Contact Resolution (FCR) and significantly improved customer satisfaction (CSAT). Established project management teams utilizing Six Sigma supporting customer projects, internal technology, website and order management system projects for Staples the world’s second largest e-tailer operating in 24 countries.Change management leader in multiple acquisitions: rightsizing/restructuring teams, exceeding synergy targets, streamlining processes and transitioning customers. Most recently includes $3B acquisition of Corporate Express.Known as a passionate and enthusiastic leader dedicated to associate development. Collaborative leader in change management methodology, Talent Management programs, empowerment initiatives and expansion of communication channels. Specialities: Six Sigma Black Belt Certified, CRM, Operational Leadership, PMO, Change Management, Acquisition Integration, Finance, P&L, Salesforce.com, SaaS, ERP, Call Center Operations, VOC, Team Leadership, Process Engineering, Regulartory Compliance
Listed skills include Cross Functional Team Leadership, Strategy, Crm, Salesforce.Com, and 46 others.
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Englewood, New Jersey & Aurora Colorado
Established strategy and implemented the customer experience in multi-tiered organization of 1200 associates in 6 buildings across the U.S and Canada with annual P & L responsibility of over $60M. Led transformation of contact center operations and customer support, including project implementations, startup of new contract business in a high volume.
Englewood, New Jersey
Led the Contact Center Operations for all inbound customer contacts providing resolution on an average of 10,000 contacts per day. Directed new project implementations for customers utilizing spend management through SAP, Ariba, Oracle, Perfect Commerce, OB10, SciQuest etc.Integrated Project Implementation Team into the Customer Service organization.
Englewood, New Jersey
Developed teams expert in implementations, eProcurement, Account Maintenance and Operations establishing KPIs measuring performance and trending resulting in operational excellence and accelerated revenue gains. Developed and implemented Project Managment Implementation processes which established Staples as an industry leader integrating eProcurement.
Englewood, New Jersey
Managed all customer on-boarding projects/ implementations establishing 30 day go live on all projects. Designed and developed framework of the Implementation process internally for all cross functional teams resulting in exceptional coordination and the process being sold as a key differentiator when closing new business.
Englewood, New Jersey
Consulted with Sales, internal teams and customers to develop standards of business processes with electronic procure to pay customers. Worked extensively with new business development to design and execute successful programs customized to individual clients.
South Hackensack, New Jersey
Responsible for Credit analysis, approval and collection and accounts receiveable for contract division of Staples. Implemented and automated cash application and claims processes. Established standards for electronic invoicing and invoice exceptions.
South Hackensack, New Jersey
Established Financial analsysis processes, developed credit, accounts receivable and cash applicatoin teams resulting in industry leading DSO. Led teams through transition from wholesaler to contract model and customer support and reconciliation.
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Anna Labelle is listed as Vice President Customer Serivce & Project Management at Amerlux LLC / Six Sigma Black Belt Certified.
AeroLeads has found 1 work email signal at @staples.com for Anna Labelle.
AeroLeads has found 1 phone signal(s) with area code 508 for Anna Labelle.
Anna Labelle is based in Rochelle Park, New Jersey, United States.
Anna Labelle has worked for Staples and National Office Supply.
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Anna Labelle holds Six Sigma Black Belt Certified Professional (Ssbbcp) from Management & Strategy Institute.
Anna Labelle is listed with skills including Cross Functional Team Leadership, Strategy, Crm, Salesforce.Com, B2B, Account Management, Customer Retention, and Leadership.
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