Anna Langford Email and Phone Number

Team leader for a team of Personal Travel Agents both call centre based and homeworkers. Responsible for driving sales to meet KPI's. Identifying and coaching development needs of the team. Build and create a motivated team implementing sales initiatives to drive sales and improve productivity of calls to bookings. Improve service levels to improve customer service feedback.

Responsible for a turnover of circa £50m, 20 Store Managers and 150 employees. Member of a senior team of 41.Key Responsibilities:Inspiring and motivating managers and teams within the region to achieve budget, profitability and growth across all KPI’s. Delivering and implementing the business strategy and sales process across the network. Improve customer service levels and financial success across the region. Preparing and delivering frequent management meetings and training sessions and recruitment for the region. Support and influence store managers to proactively motivate and develop their team to improve productivity. Succession planning with store management and teams. Performance management to identify opportunities, objectives and development needs. Build and create a great regional team environment and build strong relationships with own management team.Achievement:Final P&L results enabled the Region to finish in the top 2 positions in the trading territory.

Senior Manager in a team of 4 reporting directly to the Retail Sales & Operations Manager. Responsible for achieveing annual budgets and associated business plans within the agreed strategies.Key Areas:Empowering and coaching shop managers to achieve results.Decision making and involvement of operational and sales initiatives to drive performance and service levels.Performance Management.Implementing localised marketing initiatives to build community awareness.Supporting the Society network and encouraging relationship building across the divisions.Key Achievement:Best Performing Region for Sales in 2010.

Progressed from a Senior Sales role to Shop Manager within 3 years. Managed various size shops in numerous locations with team sizes from 2 to15. Responsible for all operational standards, sales targets, and customer service levels. Key Achievements:Recognised as Regional Top Shop in 2001.Repeatedly achieved record profits in different shop locations.Buddy Manager responsible for training new store managers.Deputy Regional Manager during annual leave.

Predominantly a sales role. Resonsible for achieveing targets. Developing travel based knowledge. Administration and customer service. Progressed in various roles from Sales to Assistant Manager.