Anna Laurente Email & Phone Number

The Portofino Hotel And Marina

Sales Team of the Year 2023 ~ Noble House Hotels & Resorts

Los Angeles, California, United States

Greater Los Angeles Area

Director of Sales of the Year 2019 ~ Prism Hotels & Resorts

San Francisco

Manager of the Year 2013 ~ Westin San Francisco Market Street Hotel-Top Producing Sales Professional of the Year 2013 for all Highgate Hotels -Group Sales Manager of the Year Nominee 2013 for all Starwood Hotels & Resorts NAD over $2 million goalExceeded Q1 2014 goal by achieving 120%, Q2 2014 achieving 115% of goal

San Francisco Bay Area

Handling all Southern California Market, International Market. Total Account Management for Oracle, Intel & Semicon-2013 Q2 Winner Top Producing Sales Professional achieving 158% of goal for all Highgate Hotels nationwide, Quarterly goal $500,000.00 and above-2013 Manager of the First Quarter-2012 Q4 Winner Top Producing Sales Professional achieving 147% of goal for all Highgate Hotels nationwide, Quarterly goal $500,000.00 and above-2012 TeamHot Elite Sellers Club, produced over $600,000.00 in definite revenue

Sales Manager of the Year 2013 ~ Westin Los Angeles International Airport HotelHandled large groups from 100 rooms and above, all Corporate & Social markets-2010 Starwood Hotels & Resorts Gold Incentive winner achieving 143% of goal-Member of 100% Club

Handling small groups from 10-75 rooms on peak all markets-Sales Manager of the year 2006 -Sales Manager of the 2nd Quarter 2006 -2007 Starwood Hotels & Resorts Gold Incentive Winner achieving 155% of goal-Member of 100% Club

Manage, coordinate, and execute group assignments turned over by theSales Department.Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.Maximizing Revenue by utilizing upsell methods in food and beverage, guest rooms, meeting room rental, AV, and other concessions.Effectively communicate to all hotel departments the information necessary to successfully execute the groups' needs while maintaining a good client relationship.

San Antonio, Texas Area

Manage, coordinate, and execute group assignments turned over by theSales Department.Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions.Maximizing Revenue by utilizing upsell methods in food and beverage, guest rooms, meeting room rental, AV, and other concessions.Effectively communicate to all hotel departments the information necessary to successfully execute the groups' needs while maintaining a good client relationship.-Achieved a 4.57 Overall Experience in MPSI for 2004.-Awarded Catering and Convention Services Team of the Year in 2004 (400 plus room Category)-Manager of the Month in November 2004 as Convention Services Manager

San Antonio, Texas Area

Responsible for front office operations. Includes responsibility for bell stand, front drive and concierge.Accountable for the effortless and seamless movement of guests arrival and departure process and providing exceptional levels of guest service through the guests stay.Assist in the daily maintenance of room inventory status to achieve optimal levels ofrevenues while maintaining high levels of guest satisfaction. Ensure that the quality standards are complied with and that policies and procedures are consistently applied. Coordinate with other hotel departments in order to facilitateincreased levels of communication and guest satisfaction. Implemented the RECOVER program.-Achieved GSI scores in 2003: * Speed and efficiency of Check in process at 9.17 * Staff Friendliness at check in at 9.35. * Helpfulness of Luggage attendant at 9.19 * Speed and Efficiency of check out process at 9.33. * Accuracy of Billing at 9.26.-Achieved Star voice scores in 2002-2003 of 94.5%-Manager of the Month in September 2003 as Front Office Manager

San Antonio, Texas Area

Oversee and manage the daily operations of the front desk and act as the principal Hotel Manager on Duty in the absence of the General Manager.Manage the front desk supervisors, and front desk agents to ensure Westin brand standards are followed during registration and departure processes. Oversee and manage Royal Hacienda Lounge Concierge.Responsible for training and orientation of new hires, as well as scheduling.

San Antonio, Texas Area

Assist the Service Express Manager with the day-to-day duties ofoperations.Strong orientation toward customer service and quality.Assists in managing Service Express including interviewing, hiring, training, staffing, assigning, and directing work, addressingcomplaints and resolving service issues.

Bachelor Of Arts (Ba), Major In Advertising

Dean's List, Best Thesis Award

Education record