• Primary ISO/ODFI technical expert and IT Liaison for the onboarding of large National Merchant Bank clients (grossing above $10 million in annual revenue) including a deep knowledge of the following processes: o Accounting/Reconciliation o Disputes/Collectionso File Transmissionso ODFI Setup o Pricing/Billing o Marketingo Lead Management o Revenue Share o Card Brand Relationships • Business Liaison between Sales, Solutioning and internal IT Departments to ensure unique client requirements were developed and productional prior to launch • Coordinated with Product Development teams during the integration of new payments products into existing Enterprise Architectureo Built out new product setup processes o Coordinated with internal partners o Established scalable practices for future implementations • Built and maintained project ‘playbooks’ outlining step by step processes for large National Merchant Banks as well as regional Referral Bank programs and new product roll-outs for training and documentation requirements• Optimized process efficiencies to achieve scalability for project pipeline growth • Successfully led the merger of 2 large National Merchant Bank ODFI Partners in 2022o Received recognition for its success and lack of any merchant processing impact • Lead Project Manager over development initiative to stand up the Zelle electronic money transfer program in 2020• Primary Implementation Consultant over the migration of 40,000 merchants from the FIS to Worldpay merchant processing platform in 2020 o Received recognition for its success and lack of any merchant processing impact • Key technical expert responsible for building a new ISO/ODFI hierarchy for Cryptocurrency PIN Debit Crypto transactions through NYCE network under a new Sponsor Bank • Invited to sit on the Women of Worldpay Steering Committee as ‘Head of Communications' for 2 year tenure

Level 2(Promoted from CM1 Jan. 2012)Manage conversion of new financial institutions for electronic funds processing and ATM management, from initial requirements gathering through final onsite implementationIdentify key business-side and IT stakeholders and coordinate creation of initial project scope and documentation.Develop project timeline, including allocation of technical resources for customer, internal and third party participantsAssess potential risks and establish contingency plansEstablish methodology and schedule for regular status updatesFacilitate onsite training sessions for use of Vantiv customer-facing software during conversionExceeded all quarterly goals and yearly goal in 2011 by over 330%Includes conversions for banks and credit unions of various sizes, with institutions servicing over 80,000 customers and over $500M in assetsCo-managed Vantiv’s first international project, converting Bank of Guam’s 80,000 cardholders and over 80 ATMs throughout the Marianas IslandsIdentified and developed additional support processes and technology solutions necessary to accommodate unique needs of an international customerWorked across multiple time zones throughout 9-month rollout to effectively communicate with all vendors and customer contactsTraveled to Guam for final two weeks of on-site implementationLed process-improvement project to eliminate inefficiencies in multiple areas of customer-facing software Collaborated with all stakeholders to capture process requirementsInitiated software development requests based on assessment of changing customer needsIdentified opportunities for improvement through elimination of ambiguity in end-user documentationWorked with technical teams to test updates and verify changes met project objectivesCoordinated training sessions and developed documentation to communicate changes to appropriate partiesEstablished follow-up process for continual evaluation of implemented changes

National Franchise MarketManaged all nationwide franchise accounts and new customer onboarding processSelected print and promotional product vendors for all customer initiatives based on product selection and/or more competitive pricingQuoted sell prices that were both in line with margin goals and provided strong value to customersTeamed with in-house graphic design staff to create, approve, and prepare all logos and artwork for pressManaged development process with eCommerce Director, sales team and design department for new franchise B-to-B ordering portal Monitored daily inventory levels for both client and company-owned merchandise, independently analyzing order history and projected usage to determine appropriate reordering schedules.Total Quality Logistics

Managed the cross-country delivery of varying classes of freight for a diverse group of customersBuilt partnerships with flat-bed freight companies for the movement of steel under specific loading/unloading, docking, and shipping requirementsCalculated estimated travel times, scheduled delivery appointments, and monitored driver progress daily to guarantee scheduled pace for on-time delivery

Forecasted portfolio growth goals annually for retention, conversion, and penetration of vehicle orders in the upcoming year. Exceeded 2006 model year renewal goals by achieving 103% of forecasted orders Analyzed customer budget requirements and mileage reports to best anticipate and fulfill new model year orders on over 500 vehicles Identified incorrect mileage parameters on several accounts which, when corrected, saved several thousand dollars in excess mileage charges at vehicle turn-in