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Anna Le Email & Phone Number
Service Improvement Officer @ Orygen | Mental Health
at
Orygen
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✓ Verified Jun 2026
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Current company
Role
Service Improvement Officer @ Orygen | Mental Health
Location
Travancore, Victoria, Australia
Company size
Who is Anna Le? Overview
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Quick answer
Anna Le is listed as Service Improvement Officer @ Orygen | Mental Health at Orygen, a company with 297 employees, based in Travancore, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Anna Le.
Anna Le previously worked as Service Improvement Officer at Orygen and Project Coordinator (Secondment) at Royal Melbourne Hospital. Anna Le holds Master, Business Administration from Royal Melbourne Institute Of Technology (Rmit).
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Orygen
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Profile bio
About Anna Le
At Orygen, our team is dedicated to service enhancement and compliance with national standards, a mission that I champion through the management of feedback and the development of innovative initiatives. Our focus on analyzing trends in complaints has led to actionable insights, which are instrumental in advancing service quality within the mental health sector. In collaboration with consumers, carers, and providers, we strive for excellence in care delivery.My role as Project Coordinator at Royal Melbourne Hospital entails the meticulous creation of policies and procedures for the Parkville Youth Mental Health and Wellbeing Service. Partnered with stakeholders and incorporating lived experiences, we ensure that our service is not only effective but also resonates with empathy and understanding. Through these efforts, we contribute to the establishment of a service framework that is both robust and sensitive to the needs of young people.
Current workplace
Anna Le's current company
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Orygen
9 roles
Anna Le work experience
A career timeline built from the work history available for this profile.
Project Coordinator (Secondment)
Current
Royal Melbourne Hospital
Coordinating the establishment of the Parkville Youth Mental Health and Wellbeing Service, coordinating policies, procedures, and the complaints process.Facilitating stakeholder engagement and lived experience participation, ensuring effective service delivery.Internal and external stakeholders’ engagement.
Jul 2024 - Present
Service Improvement Officer
CurrentActively managing complaints and feedback, working collaboratively with complainants, consumers and carers, and service provider.Developing and implementing service improvement initiatives, ensuring compliance with the National Safety and Quality Health Service (NSQHS) Standards (Accreditation).Analysing trends and risks in complaints, providing actionable.
Dec 2021 - Present
Team Leader
Mental Health Complaints Commissioner (Mhcc)
Managed a team responsible for resolving complex complaints, ensuring adherence to policies and organizational goals.Built and maintained positive relationships with internal and external stakeholders, including regulatory bodies.
Sep 2020 - Dec 2021
Senior Resolutions Officer
Mental Health Complaints Commissioner (Mhcc)
Resolved high-volume, complex complaints with a focus on customer service and legislative compliance.Provided expert advice on complaints management, influencing organizational policy improvements.
Jan 2017 - Sep 2020
Resolutions Officer
Mental Health Complaints Commissioner (Mhcc)
Manage a high volume of complaints of varying complexityUndertake assessments of complaints.
Jun 2014 - Jan 2017
Advice & Education Officer
Office Of The Public Advocate (Opa)
Delivered expert advice on legal and procedural matters to diverse stakeholders, enhancing service delivery and client outcomes.
Sep 2011 - Jun 2014
Team Leader, Trainer & Staff Development Officer And Outreach Worker
Norwood Association Inc.
Supervision of team of five peopleManagement of HR and staff developmentManagement of recruitment for teamOversight and project leader of a Project targeting members of the Vietnamese community aimed at supporting people with mental health issues to access appropriate supportCarried a caseloadPlanned and facilitated training programs, including Mental.
May 2004 - Jun 2011
Project Worker
Australian Vietnamese Women’S Welfare Association
Case managementProviding support to individuals and groupsconduct school focused programs (workshops, camps, recreational activities)Organize community events (Conferences and forums).
Apr 2003 - May 2004
Team & coworkers
Colleagues at Orygen
Other employees you can reach at orygen.org.au. View company contacts for 297 employees →
KC
Katrina Casaclang
Colleague at OrygenBurleigh Waters, Queensland, Australia, Australia
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MM
Milly Melchior
Colleague at OrygenCoburg, Victoria, Australia, Australia
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MS
Miriam Schaefer
Colleague at OrygenGreater Melbourne Area, Australia
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RA
Rosie Arnold
Colleague at OrygenAbbotsford, Victoria, Australia, Australia
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CM
Catriona May
Colleague at OrygenMelbourne, Victoria, Australia, Australia
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JG
Jayde Giggins
Colleague at OrygenGreater Melbourne Area, Australia
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CP
Christina Phassouliotis
Colleague at OrygenMelbourne, Victoria, Australia, Australia
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AH
Ashlee Hancock
Colleague at OrygenGreater Melbourne Area, Australia
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DG
Dani G
Colleague at OrygenCranbourne East, Victoria, Australia, Australia
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CT
Cyrille Tana
Colleague at OrygenCremorne, Victoria, Australia, Australia
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Katrina Casaclang
Colleague at OrygenBurleigh Waters, Queensland, Australia, Australia
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MM
Milly Melchior
Colleague at OrygenCoburg, Victoria, Australia, Australia
View →
MS
Miriam Schaefer
Colleague at OrygenGreater Melbourne Area, Australia
View →
RA
Rosie Arnold
Colleague at OrygenAbbotsford, Victoria, Australia, Australia
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CM
Catriona May
Colleague at OrygenMelbourne, Victoria, Australia, Australia
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JG
Jayde Giggins
Colleague at OrygenGreater Melbourne Area, Australia
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CP
Christina Phassouliotis
Colleague at OrygenMelbourne, Victoria, Australia, Australia
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AH
Ashlee Hancock
Colleague at OrygenGreater Melbourne Area, Australia
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DG
Dani G
Colleague at OrygenCranbourne East, Victoria, Australia, Australia
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CT
Cyrille Tana
Colleague at OrygenCremorne, Victoria, Australia, Australia
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6 education records
Anna Le education
Master, Business Administration
Royal Melbourne Institute Of Technology (Rmit)
Certificate Iv, Training & Assessment (Taa)
Kangan Batman Tafe
Diploma, Business (Frontline Management)
Vicserv
Bachelor, Applied Science (Psychology)
Royal Melbourne Institute Of Technology (Rmit)
Bachelor Of Applied Science - Basc, Applied Psychology
Master'S Degree, Business Administration And Management, General
FAQ
Frequently asked questions about Anna Le
Quick answers generated from the profile data available on this page.
What company does Anna Le work for?
Anna Le works for Orygen.
What is Anna Le's role at Orygen?
Anna Le is listed as Service Improvement Officer @ Orygen | Mental Health at Orygen.
Where is Anna Le based?
Anna Le is based in Travancore, Victoria, Australia while working with Orygen.
What companies has Anna Le worked for?
Anna Le has worked for Orygen, Royal Melbourne Hospital, Mental Health Complaints Commissioner (Mhcc), Office Of The Public Advocate (Opa), and Norwood Association Inc..
Who are Anna Le's colleagues at Orygen?
Anna Le's colleagues at Orygen include Katrina Casaclang, Milly Melchior, Miriam Schaefer, Rosie Arnold, and Catriona May.
How can I contact Anna Le?
You can use AeroLeads to view verified contact signals for Anna Le at Orygen, including work email, phone, and LinkedIn data when available.
What schools did Anna Le attend?
Anna Le holds Master, Business Administration from Royal Melbourne Institute Of Technology (Rmit).
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