A senior manager and information expert with 20 years’ experience of developing and managing specialist information teams, I use my experience to engage, motivate and inspire individual staff, as well as my wider teams. Leading by example, I seek quality, clarity and consistency in the work of others, sharing the key relevancies of the wider organizational context to enhance the specific work of the team and bring out the best in individuals.As an information professional, quality and user need is at the heart of all strategy development as well as its implementation for service delivery. Implementing Macmillan’s organizational direction requires that I engage multiple stakeholders to support a continuous, coordinated and appropriate customer experience across all our services (offline, online, face-to-face, by phone). Providing confident and clear direction, with incisive and timely judgement calls, I am able to deliver on our strategy, while negotiating the often conflicting priorities of other stakeholders.A qualified professional coach, (Institute of Leadership & Management, Level 5 in Coaching/Mentoring), I am part of Macmillan’s internal coaching service, an offer available to senior managers. As a believer in an individual’s ability to continually develop and to reach their potential, I strive to bring coaching into many aspects of my management.

Information Development Manager, Cancerbackup 2004-2008 when it merged with MacmillanCancerbackup was the leading specialist cancer information charity prior to its merger with Macmillan.I led a team of nurses and editors responsible for the development and maintenance of information for people affected by cancer on and offline. Championing the role of quality-assured health information, we made valuable and lasting contribution to the ongoing debates on quality.Key achievements• One of the first organisations to pilot the DH Information Standard and Information Prescriptions.• Developed contemporary digital offering for information.• Based on researched evidence of need, developed website for teenagers with cancer with a specialist information need.• Supported the rebrand/renaming of the charity in 2005/6.