Anna Lemmon Email & Phone Number

Norwich, England, United Kingdom

Create and coordinate programmes that will promote core values, enhance colleague wellbeing, and improve colleague job satisfaction. Establish and encourage community throughout the business by connecting departments and locations.

Norwich, United Kingdom

Health and wellbeing is a passion of mine and I believe it is important to have a focus on it at all times in the workplace. I approached higher management to launch a health and wellbeing initiative within the Norwich location of the business. It's still early days and small changes are starting to happen but I'm hoping to bring health and wellbeing to the forefront of the business.

Norwich, United Kingdom

Responsible for the management, organisation and co-ordination of the day to day work of a team of customer service advisors to deliver the highest standard of service to customers.• Ensure the contact centre is adequately resourced.• Provide support to the contact centre team, helping staff resolve both system & customer service issues. Personally deal with more complex enquiries, including complaints and staff enquiries.• Ensure the team provide customers with outstanding customer service.• Ensure that customer service advisors achieve the required performance targets and standards in accordance with the department KPIs. Provide feedback to staff and take appropriate action when required.• Motivate, develop, coach and appraise employees to set performance standards, recognise achievement and deal with performance issues.