- Finding and recruiting industry experts - Facilitating and moderating interviews with industry experts - Conducting in-depth interviews with industry experts - Providing support to senior analysts and project managers by gathering, documenting, organizing and preparing reports

-Monitored staff to ensure good customer service delivery.-Delegated tasks to customer service staff.-Answered customer questions and resolved issues.-Communicated with customers, staff and store management.-Completed all paperwork as required.-Reported issues to senior management.

-Analyze sales statistics to define sales potential-Ensure customer satisfaction and resolve customer issues.-Manage day-to-day performance of sales team.-Motivate, train, and coach sales staff while applying feedback.