Anna Lievasova Email & Phone Number

Porto, Portugal

Porto, Portugal

As a Product Owner, - I acted as the main point of contact between development teams and stakeholders transferring the customer needs and business requirements into the product backlog in the form of epics and user stories- I worked with the scrum team to build a prioritized backlog of development items, groomed and ready for build - I led sprint planning.

As a Subject Matter Expert, - I was the primary escalation point for customer support representatives on shift to troubleshoot complicated technical queries- I worked with customer feedback assigning it to the responsible departments for further processing- I helped create and update internal support documentation and processes

As a Customer Support Quality Assurance Specialist, - I helped to ensure the high quality of support provided to customers- I was responsible for providing suggestions for the hard skills development of customer support specialists - I created employee performance reports

As a Customer Support Specialist, - I provided support to customers via chats and tickets- I helped customers troubleshoot technical issues related to domain names and DNS