Anna Lo Email & Phone Number

San Francisco, California, United States

In charge of national enterprise clients with satisfying their needs, corporate catering and events.Assist multiple markets within the US with creating and maintaining vendor relationships.Curate customized menus with existing and new vendors to ensure menus meet client needs.Maintain internal database with vendor profiles and menus.Mentor vendors after onboarding process to maintain excellence in performance and service standards.

San Francisco, California

Adhere to company standards and service levels to increase sales and minimize costs in, including food, beverage, supply, utility, and budgeted labor costs.Respond to catering and event inquiries in a timely and professional manner, including follow-up emails for all restaurants.Review all catering details including delivery, event set-up, service, and breakdown; check for set up requirements daily.Coordinate with the kitchen team to execute orders correctly and on time.Train, schedule, and coordinate Event Coordinators and Delivery Drivers for catering orders and events.Direct contact for high profile venue partners, hotels, country clubs and event venues.Direct contact with third-party caterers (EZCater, CaterZen, Forkable, and SF2BAY), for all restaurants.Check storage area daily to maintain organization and perform monthly inventory on all catering equipment to ensure equipment is in good and safe working order.Help pack, deliver, and set-up catering orders per client's specifications and review orders to ensure customer satisfaction.Transport heavy equipment throughout property/properties when necessary.Print invoices, credit card forms, labels, and confirming information with clients, for all restaurants.

South San Francisco, California

Oversee food production and distribution for over a dozen Philz Coffee locations and catering orders.Develop Standard of Procedure documents.Manage events and catering.Execute third party caterers' orders (Zesty, ezCater and CaterCow).Train and supervise new hires.Supervise opening and closing procedures at store location.Provide prompt service and quality products for customers.Maintain a clean and comfortable environment across multiple venues.Responsible for safety and sanitation audits by the health department.Assist with cash registers, prep stations, and food production as needed.

San Francisco, California

Research and cold call vendors on a daily basis.Canvas the local neighborhood and select high quality vendors that add value to the company’s vendor community.Assist multiple markets within the US with creating and maintaining vendor relationships.Manage full sales cycle and vendor onboarding process, from prospect to close.Curate customized menus with new vendors to ensure menus meet client needs.Maintain internal database with vendor profiles and menus.Mentor vendors after onboarding process to maintain excellence in performance and service standards.Update legal documents from vendors.

San Francisco Bay Area

Manage markets and events, from event setup to event closing.Manage and train new employees on market code of conduct and best practices.Set standards and ensure supporting staff adheres to best practices.Manage relationships with Off the Grid’s food vendors.Take ownership of markets and improve customer and vendor experience.Report on daily revenues, market operations, and maintenance issues.Provide feedback, coaching, and performance management of team members.

San Francisco, Ca

Responsible for all catering and banquet functions.Receiving catering orders and banquet reservations.In charge of E-commerce sales (ZeroCater, EAT24, Door Dash, CaterCow, EZcater, GrubHub and Postmates)Coordinate service with customers; working with the customer for planning of the event.Menu Planning and maintaining accurate food production records.Ensure preparation, delivery, display of hot and cold catering and/other foods are completed.Ensure smooth and proper service from delivery/setup to breakdownEmployee training and development to include but not limited to food quality and presentation, food safety, safety, customer service.

San Francisco Bay Area

Perform proper execution of opening and closing procedures.Performs all POS duties.Providing guidance, training, and supervising to the Front Desk staff.Schedule cashiers, supervisors and maintenance crew.Monitor guest reactions and feedbacks.Train new employees in conjunction with General Manager.Ensures all cash handling procedures are upheld. Is accountable for museum and retail store funds while running a shift.Respond to all guest issues and complaints, follow up and pass on the General Manager.Ensure that telephone is being answered promptly and cordially.Book and process group and online reservations.Moniter and restock office supplies.Act as General Manager when needed.Help plan various social and company events.