Anna Lo Email & Phone Number

Pasadena, California, Us

Pasadena, California, Us

Provide Tier I and Tier II technical support to corporate staffLog and track progress of support tickets/incidents in JIRA form initiation to resolution using our ticket monitoring systemSystems Administrator for several internal applications and web-based products such as: Mac OS X Server, Google Apps, Jira, Envoy Systems, Atlassian, VMware Airwatch MDMMaintain a fluid and well-organized inventory and storage system for all IT hardwareManage onboarding and offboarding process around account creations and deactivations, hardware configuration, and forensic imagingTroubleshoot network connectivity in a LAN/WAN environment, setup and configuration on end-user devicesDocument and update elements of IT security governance (e.g. policies, procedures, standards)Maintain firewall to create and monitor tunnels and create user VPN accountsWork closely with SRE team configuring service accounts, maintaining servers, and creating work processesOversee all ordering and procurement for all IT equipment and maintain budget

Tampa, Fl, Us

Pasadena, California, Us

Oversee the ordering of IT materials and supplies from vendorsResearch, interview, and negotiate with suppliers to obtain prices and specificationsDesktop Support (OSX, Linux, Windows)Manage office backupManage IP phone system (Cloud Based Asterisk System)Maintain Inventory of Office IT equipmentAssist in developing long-term strategies and capacity planning for meeting future hardware needsDevelopment and maintenance for inventory of all computer related components and equipmentEvaluate and recommend products for purchase

Scottsdale, Az, Us

Coordinate Projects under CTOFirst line to represent the IT departmentResearch (Product sourcing, software requirements, etc)Manage vendorsSource equipment/pricingAsset taggingInventory managementDispatch 'IT Support' to location as neededReview reoccurring billing and presenting to CTO for reviewRun monthly location performance reports and disseminate to branch managersRun various reports for various management personnelCreate documentation of procedures and processesCreate documentation of IT department operationsOversee build-outs of hardware/softwareDelegate data entry duties to IT SupportUser management in various systems (Email, Intranet, Security systems, software, etc)Manage employee entry/exit as related to systems and documentationsAnswer tickets in support portal, dispatch if neededOversee phone systems and provisioning of numbers/routingCreate purchase orders and present them to CTO for approval Provision security camera systems

Work in Production/Marketing Department with media content for mobile devicesManage and trained interns on programs and software applicationsResearch of programs to format contents with various search enginesUpload content into databaseCreate quarterly reports with ExcelDatabase maintenanceCreate Metadata informationBasic IT assignments

Front Desk SupportAccurate data entryOrder entryCreate and update spreadsheets in MS ExcelCash process in the A/R DepartmentBalance paymentsOpen mail, separate checks and pay stubProvide customer serviceCredit report researchVerify information with creditorsCall borrower/customers/banks to verify informationAd-Trafficking

Data Entry onto MS Excel spreadsheetsProduce templates with MS WordAdministrative duties (file, copy, and fax) Answer multi-line phoneProcess invoices with EDI system