Anna Lorelaine"Rain" Nerona Email & Phone Number

Ewa Beach, Hi, Us

Ewa Beach, Hi 96706

>Account Management>Vendor Services>Marketing and Client Services>Handling Outsourced Services>Leader, Social Responsibility Projects- Led the Relief Operations for the victims of Haiyan "Operations Hearts and Hands" 2013- Re-designed E-Teleconnect Website- Copy writing for the E-Teleconnect Website Content- Writer of BPO Account Acquisition materials- Made Marketing Collaterals- Created Advertising Campaigns

 Works with Editor on providing latest sports news leads Assigned to write current news for Golf, Football and Tennis daily Associate News Writer for online/blog/website publishing

 Blog writer for http://mistakesinlife.net/  Tasked to write true short stories about life. Topics categories include work, trust, pride, mood, love, health, friendships, family, confidence, change, chance and business

 Tasked to write for http://www.computervisiononline.com/ Tasks include researching technology related topics  Draft articles for publication on our online platform.  Tasked to write for an academic audience.

 Responsible for researching and data scrapping from official manufacturer's site.

Bangladesh

 Must have knowledge in basic content SEO Native English speaking required.  Proof read the written articles for grammar and any other errors.  Modify the sentences or even the paragraph to make the story/content more attractive. Add or delete sentences, if needed.  Write Articles on demand for topics like Digital Marketing, SEO, Online Advertising. Write Creative stories on demand.

Paranaque, Metro Manila

 Was responsible for creating the Business Plan with other partners Made 10 day BPO Training Course in preparation for CC employment and conducted training for college students Creator of English Modules for English Proficiency Program Was able to create multiple Power Point Presentations for Career Talks and Free Training Demo Conducted 3 hour Career Seminar at Olivarez College last April 25,2013 entitled: “Building People: Fuel of the BPO industry” https://www.facebook.com/pages/Beyond-Excellence-Tutorial-Services/229027553888779 Visit my YouTube URL:  http://www.youtube.com/user/beyondexcellenceTL

I was a Radio DJ for 4 years, Call Center Manager for 4 years and Research/ Marketing / Advertising/ Events Specialist for 5 years, with a total of 13 years work experience.I have a passion for people, fashion, music, writing, photography and creative production.Currently a I am handling 20 websites as an SEO Blogger, Academic Writer, Sports Article Writer, Creative Writer and Researcher.

Sunnyvale, California

 Process requests for sales staff to Mystery Shop potential clients & their competitors.  Process Mystery Shops, Data Analysis, Market Research Report Writing, Data Entry, Excel and Adobe PDF ProficiencyDigital Air Strike™ is the premier provider of dynamic prospect-response digital marketing, and social media and reputation management solutions for auto dealers. The synergy of these cutting edge solutions enables Digital Air Strike to provide its clients with a digital marketing solution that unmatched in its industry.

Mall Of Asia And Alphaland

March 2010- August 2010 * TeleperformancePhilippines * Mall of Asia (Pasay)Nesting Trainer and Pit-Stop Supervisor (AT&T Postpaid WEST) Provided coaching /feedback & TRAINING for new hire agents transitioning from training to production for WAVE 9 and half of WAVE 10 West and Wave 11. Shared key factors for Maintaining Highest PCS standing with new hire agents and team leads.  Coached and instilled the Standards and Best practices before distributing to Production teams. Calibrated agents with QA support, Commitment process and Operations Procedures. October 2009- March 2010 * TeleperformancePhilippines * Mall of Asia (Pasay)Pioneer Supervisor (AT&T Postpaid WEST) Identified key behaviors for coaching opportunities through Root Cause Analysis. Developed agents within the Team to become the Best: Most number of promoted agents for the Team in the 1st Quarter as a Supervisor.(QA, MC, Supervisor) Educated, Evaluated and Motivated the Team to continue the Drive for Resolution consistently. Continued to exceed expectation for total number of coaching, Calibration participation, Triad scores and Stats analysis for reports and game plan purposes. Led the Team to Maintain Outstanding Performance for Client Metrics. Passionately applied the TOPS: Team Rain declared #1 From December 2009- March 2010 For Highest PCS scores: Average MTD for 1st Quarter: 4.95  Declared Most Consistent Team & Supervisor for the 1st quarter of AT&T Postpaid WEST

Education record

Activities and Societies: Student Council activities President of my class Vice-President of the Freshmen Council Secretary.

Education record

Track and Field Varsity Visual Artist Quiz Bee Representative Leadership Awardee

Education record

Track and Field Varsity Visual Artist Declamation Reperesentative