Anna Lorey Email & Phone Number

United States

Marshall, Minnesota, Us

• Ensure Company brands are stocked and well-represented in assigned stores. • Merchandise and rotate products.• Build and maintain product displays.• Provide excellent customer service and cultivate relationships with store personnel.• Communicate effectively with co-workers.• Prepare orders for upcoming sales. • Align with and achieve company goals and objectives.

Lakeland, Florida, Us

• Answered customer questions about policies and procedures with a friendly and knowledgeable approach.• Investigated and resolved customer concerns related to order inquiries and delivery tracking.• Maximized satisfaction by anticipating needs and consistently offering expert support.• Processed customer exchanges, refunds, and bill adjustments to correct product or service problems.• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.• Handled special coupon, WIC, and food stamp transactions with impeccable accuracy.• Answered telephones to offer information and accept payments.• Balanced and reconciled discrepancies in financial records.• Documented, researched, and resolved customer service issues.• Ran POS terminals to process new transactions and maintained balanced cash drawers.• Protected cash from loss by following correct handling and security procedures.• Handled refunds, voids, and cash drawer reconciliations.• Balanced cash drawer at the beginning and end of each shift.

Lakeland, Florida, Us

• Maintained customer satisfaction with quick and professional handling of product returns.• Resolved customer complaints and maintained a clean and tidy checkout area.• Monitored self-checkout systems and provide assistance or intervention where required.• Used POS system to enter orders, process payments, and issue receipts.• Cross-trained in all areas of the store• Restocked and organized merchandise in front lanes• Traveled to assist with new store openings and train their new employees.

Lakeland, Florida, Us

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.• Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.• Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.• Stayed current on available products, store promotions, and customer service policies to better serve shoppers.• Assisted customers by finding items quickly to boost store satisfaction rates.• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.• Promoted to cashier.

Bachelor Of Applied Science - Basc, Communication And Media Studies

Public Relations, Advertising, And Applied Communication