Bridge gaps between ADP and the agencies of all Locals, States and IRS. I provide requirements, reports and information they need. I handle inbound calls, outbound, voicemail and emails.

Account Manager of Tax Filing clients but their payroll is with another vendor or in house.

My main role as part of Project Services is to set up new pay group/s or company code/s for our existing clients. Part of my role is also to change their pay frequency and spin or transfer employees depending on their needs.

As a Senior Payroll Analyst, my tasks is to help our clients with their payroll, accounting, tax filing issues.

Helping our clients with their open enrollment is what I was assigned in my first few months with ADP. I had the opportunity to not only speak with the clients but more with their employees and their family.

 I conduct English/ESL classes by phone with the use of an online system and maintain the quality and standard of online teaching. I do double shift when the company asks me to. Was a Group Leader in 2012 I was also a part of the Curriculum Development Team that creates books for different level of students. I was a part-time Quality Assurance Officer for some months where I listen and monitor the call of teachers. I am an on call Level Tester as well.

 I handled questions, complaints and billing inquiries from customers with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.