Anna Jenkins Email and Phone Number
I am an experienced global leader with expertise in process optimisation to improve productivity and reduce schedules while maintaining high standards of quality. I have defined requirements and implemented tools and systems to enable automation to increase efficiency and reduce costs. I have a proven track record of managing large global inhouse and outsourced teams producing different product types to meet challenging output targets. I adapt my communication style and approach depending on the situation: from delivering formal presentations simultaneously to many global locations to fostering good working relationships by regular informal one-to-ones with internal and external stakeholders. I have led major restructuring programmes including delivering the first company-branded outsourcing engagement. I am a creative problem-solver who focuses on quick resolutions to correct time-critical issues before employing an analytical approach to develop and deploy long term solutions.I have also sat on the Office Leadership Team working to promote a local collaborative culture, organising events and championing social and cultural groups – I was the sponsor of the Green Group and worked with the team to arrange events. I have addressed gatherings of the office giving updates on either the Green Group or the part of the Business I was representing.Since leaving Wiley I have spent time recharging my batteries by volunteering with a national group which improves the environment around our inland waterways. I have been involved in small infrastructure projects, learning new skills and enhancing existing ones. I have also promoted volunteering at local events and helped boost our number of new recruits.I am immediately available for a permanent role or to take on an interim project and would to hear from you.
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Content Operations ManagerOxford University PressOxford, Gb -
Content Operations ManagerOxford University Press Nov 2024 - PresentOxford, England, United Kingdom -
Director Vendor Management And OperationsWiley Aug 2019 - Dec 2023Oxford, England, United KingdomCreated and led first dedicated vendor management team for book content management• Responsible for managing content vendors across Courseware, Reference, Trade and German language products aswell as Rights and Permissions and all media• Managed tendering process to identify the best-fit vendor(s) for specific services• Managed strategic partnerships to maximise productivity and maintain quality, creating SOWs with well-defined SOPs and clearly measurable KPIs and SLAs• Instigated first formal vendor performance review process to hold vendors accountable and to target areas for improvement• Led functional response to ransomware attack at partner, designed and implemented short-term workarounds which ensured minimal overall impact to schedules• Problem solved to find successful resolution to escalationsDesigned and implemented processes to optimize efficiencies• Implemented use of third-party database for hiring, managing and paying individual contractors resulting in access to a greater pool of talent and lower costs for invoice processing with fewer queries over payment issues• Operational lead for pilot to test new end-to-end publishing tool, developing and communicating workflows, designing budget sheets to compare costs with those for existing process and working with vendors to deploy the tool on live projects • Documented and curated procedures for use across all global inhouse and outsourced teams -
Global Director, Book Content ManagementWiley Jan 2010 - Jul 2019Oxford, England, United KingdomManaged a large global inhouse and outsourced team across US, UK, Germany, Singapore and India• Developed a centralised Centre of Excellence in Singapore for efficient and cost-effective book production used by all global locations • Created first Company-branded centralised outsourced team to deliver all product types to the same quality with no loss of output while concurrently downsizing and restructuring the global inhouse team• Harmonised workflows so that resources were interoperableLead on process improvement projects• Defined requirements and project managed implementation for an online proofing system to automate correction process across all global product types to drive down schedules, improve quality, reduce costs and increase stakeholder satisfaction • Harmonised workflows to achieve efficiencies across global teams responsible for different product-types
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Deputy/Head Of Professional PrepressWiley Jan 2000 - Dec 2010Oxford, England, United Kingdom• Managed teams in the UK and US• Implemented Company’s first full-service outsourcing engagement to realise cost savings without impacting quality, schedules or author experience• Selected as member of cross-divisional functional team to assess workflows and identify best-practices following Company merger
Anna Jenkins Education Details
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Maths And Computer Science
Frequently Asked Questions about Anna Jenkins
What company does Anna Jenkins work for?
Anna Jenkins works for Oxford University Press
What is Anna Jenkins's role at the current company?
Anna Jenkins's current role is Content Operations Manager.
What schools did Anna Jenkins attend?
Anna Jenkins attended University Of Liverpool.
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Anna Jenkins
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Anna Jenkins
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