Anna Lukitsch Email & Phone Number

Set and manage customer expectations, develop detailed project plans, define scope of projects, understand project risks, and assign team members to specific tasks. Experience working with large- and small-scale customers: Including Cleveland Clinic, Trinity Health, HCA Healthcare, and international customers. Working closely with the Technical Advisor team to coordinate technical service projects such as server migrations and software updates. Complete accurate and timely documentation ensuring an efficient hand-off to the customer support team using: Microsoft Office Suite, SalesForce, and NetSuite

Minneapolis, Minnesota

Provide customer support and guidance with Microsoft Server builds, migrations, software updates, and other duties as needed. Partner with Customer IT and BioMed by remotely advising on technical needs including but not limited to: Windows servers and computer specifications, Oracle database drive sizing based on customers annual caseload, equipment to connect endoscopic imaging equipment to Windows PCs develop a project plan, execute and support server migration and upgrade projects based on customer needs. Complete timely and accurate documentation via SalesForce and OneNote.

Partner with onsite customer personnel to bring software implementation to success at go live. identify troubleshoot and bring customer issues to closure while keeping open communication paths with the customer and internal project team. Assist Customer IT and BioMed teams with setup of endoscopic equipment to connect with a Windows PC. Provide training to onsite clinical staff of software functionality.

Bloomington, Minnesota

•Obtain advanced knowledge of the EHR system and consistently update knowledge base with frequent product updates every couple months.•Provide exceptional customer service to the product’s skilled nursing clients included but not limited to RNs, DONs, and CEOs in a call center environment and through email.•Research resolutions to common problems with fellow and senior analysts, account managers, and other various positions throughout the company. (Communicate those resolutions to clients via email and telephone interactions._•Assist in developing solutions to more severe issues within the company with various positions within the company.•Have become sufficient with Microsoft CRM and Outlook.•Mentor and train new analysts during the first three months of their employment.