Anna Lu Email & Phone Number

Philadelphia, Pennsylvania, United States

• Co-led a workshop with fellow TA to teach students how to use Figma for wireframing and prototyping, providing guidance in creating user interfaces and conducting usability tests.• Provide detailed critique on student presentation and design prototypes, offering constructive feedback to improve usability, user-centered design, and visual coherence in alignment with UX principles. • Facilitated discussion through discussion boards, encouraging students to explore diverse viewpoints and critically evaluate design choices to develop a nuanced understanding of UX principles.

• Conducted in-person office and study hours for Digital System class, covering digital product management, software architecture, APIs, and JavaScript for 100+ students.• Collaborate with mentor and faculty to actively contribute and develop engaging course material, ensuring alignment with curriculum objectives and student needs.• Incorporated active learning strategies through integrated active learning methods of engaging student and encouraging them to actively participate and interact with material.

• Collaborate with professor to facilitate a productive classroom environment, including classroom management, tutoring, and mentoring for a cohort of 80+ students.• Deliver individualized support tailored to each student, leading to enhanced academic performance, boosted morale, and elevated class grade point averages.• Maintained academic integrity by proctoring students during exams and tests to maintain a fair and honest learning environment.

Philadelphia, Pennsylvania, United States

• Operate in a fast-paced environment efficiently by utilizing the point-of-sale system (POS) to place orders, manage bills, handle complimentary items while cultivating a warm relationship with customers. • Generate over $2000 in sales daily through being able to promote goods and services through customer service and rapport by communicating and multitasking with team to provide services to over 200+ customer daily.• Build customer rapport through teamwork and collaboration through services that reflected positive feedback through google reviews and yelp with a 4.5+ rating

Philadelphia, Pennsylvania, United States

During my internship at WSFS, I gained hands-on experience with Salesforce Financial Cloud. I focused on system administration, creating and managing reports and dashboards, and ensuring system security. This role provided me with a comprehensive understanding of Salesforce's capabilities in the financial sector, enhancing my skills in data management and security protocols.Projects & Day-to-Day Responsibilities•Streamlined vendor onboarding by collaborating on a cross functional project for a local financial service company serving the Greater Philadelphia & Delaware Region.•Optimized Salesforce database by merging relationships and records, improving data integrity and user accessibility. •Developed custom fields, validation rules, and automation flows, tailoring Salesforce to meet front-end user needs and driving system adoption.

• Supervised an international franchise store through 2 locations by training team members and planning for daily operations serving customers • Guided new team members with positive reinforcement and respectful, encouraging coaching that led to a positive work environment• Coordinated and maintained supply levels in counter and customer areas to meet typical demand and sold over 200 cups of drink, generating around $1,200 in sales

Management Information Systems, Senior

Activities and Societies: AIS

Minor, Marketing/Marketing Management, General

Activities and Societies: AMA

Bachelor Of Arts - Ba

Activities and Societies: Student's Run