Product Research Analyst
CurrentHammacher Schlemmer is America’s longest running catalog, offering the Best, the Only, and the Unexpected since 1848. The company provides unique products that solve problems or represent the only one of their kind and backs its products by a rather famous Lifetime Guarantee of Complete Satisfaction. SELECT RESPONSIBILITIES | ACHIEVEMENTS:------------------------------------------✔ Design test methodologies for evaluating products through research for functionality, durability, reliability, and quality✔ Collaborate with merchants and factories to establish procedures and best practices to improve product quality ✔ Coordinate efforts with the electronics buyer to evaluate high-risk category products; resulting in a decreased return rate of 12% within first year; prepare written reports with test findings and direct to appropriate personnel✔ Review, analyze, and report on returned defective units to determine the cause of failure✔ Design, execute, and analyze customer insight surveys to apply to product testing