- Efficiently managed financing plans, prepayments and reminders- Led logistics team, ensuring smooth deliveries and order fulfillment- Analyzed expenses to optimize budgets and increase profits- Identified and mitigate risks associated with high-value customers- Streamlined order processing and coordination with production department- Provided weekly reports on delivery metrics and turnover- Supervised restocking operations and track shipment progress- Maintained transparent communication channels with stakeholders- Investigated and resolve claims of damaged cargo or lost shipments- Fostered strong relationships with customers, suppliers, and distributors- Coordinated with suppliers to ensure timely delivery of goods- Address customer complaints related to shipping issues or delays

- Led analysis, strategic planning, and negotiation efforts- Prospected for new customers and partners, exploring emerging markets- Maintained strategic client relationships and developed business plans- Implemented and oversaw new projects using commercial methods

- Managed e-commerce client relationships and provided personalized service andrelationships to boost sales- Guided customers through online order processes and resolved complaints- Coordinated with logistics for post-sale service and managed returns- Supported sales team members for growth and development- Improved support tools and enhanced customer satisfaction

- Assisted with orientation, onboarding, and recruitment processes- Carried out benchmarking activities- Oversaw new employee onboarding and aided in recruitment activities- Published job ads, created job descriptions, and conducted interviews

- Scheduled sales forecasts and addressed customer concerns- Boosted sales and improved customer loyalty programs- Examined market data to pinpoint areas for store improvement- Produced reports on store performance and achieved revenue targets, KPi’sand purchased feedback- Collaborated with e-commerce team to manage orders and achieve growth--> Achieved a +2.5% increase in revenue in 2021--> Achieved a +20% increase in local client growth--> Surpassed 18% targets in 2022 compared to 2021

- Led protocol audit, resulting in increased turnover and engagement- Analyzed competing brands and managed CRM focusing on customer retention- Managed daily activities such as product launches and events- Trained staff on Maison Fendi's values and maintained strong buyer relationships- CRM Ambassador