• As assistant to the director of the Residency Program at St. Francis Medical center performed clerical tasks such as organizing the resume and applications of new candidates for the residency program.• Answered phones, processed incoming and outgoing mail, and performed a variety of clerical tasks as needed.• Developed and deployed a strategy for updating the current forms used in the department.• Provided support to update and organize the physician’s profiles in anticipation of inspection by JCAHO.• Responsible for organizing and filing all incoming documentation to support application process by the resident candidates.

• Managed daily business and clinical operations to ensure that efficient and quality patient care was delivered.• Staff supervision.• Coordinated the workflow and schedule of the employees at the practice.• Provided coaching to employees and training of employees for all the office systems, including but not limited to the scheduling software, the EKG equipment and software.• Managed Dr. DeStefano’s personal schedule, and helped with his re-credentialing process.• Provided support for the medical records, both the physical as well as the electronic records.• Developed and deployed a strategy for converting the physical records into a viable digital solution prior to the deployment of electronic medical record software.• Offered friendly, courteous assistance to every patient to ensure that they had a positive, and professional experience while at Dr. DeStefano’s Office.• Provided for the smooth flow of patients through the practice, for the proper disposition of telephone calls thatare received by and originated from the practice.• Provided for the coordination of patient appointments and correspondence.• Answered phones, processed incoming and outgoing mail, and performed a variety of clerical tasks as needed.• Responsible for greeting patients and their families at the practice, ascertained their needs and directed them accordingly.• Developed Word and Pages templates to efficiently handle the incoming and outgoing correspondence for the office.• Provided support for creation of forms in Acrobat Pro.• Responsible for creating graphic design artwork to promote the practice.• Responsible for the handling and depositing of checks and cash, received at the front desk and from the insurance companies.