Anna M. Luciani-Marzo Email & Phone Number

Toronto, Canada Area

Providing high level administrative support and assistance and collaboratively working with all members of the Legal Department. Continuously ensuring the needs of this fast-paced group environment are met.• Directly reporting to the Director, Associate General Counsel and Corporate Secretary. Provide monthly preparation and compilation of divisional budget data and created the Legal Financial Dashboard used for monthly financial review.• Research issues, gather and summarize data, statistics and information.• Created various tracking documents to assist the team in planning and decision making.• Provide support on special projects.• Continuously seeking to improve internal business processes and systems in order to save valuable resources by proactively identifying the needs of the department.• Through clear communication, ensure smooth implementation of any new management practices. • Streamline internal processes, on-board new staff, manage and organize high level of information flow; maintain record-keeping systems.• Prepare correspondence, documents and reports, including those of highly confidential matter.• Assist the Board Co-ordinator in preparation for the IESO Board Meetings.

Toronto, Canada Area

I have 20+ years’ experience in office management and team building. Over the years I have worked with all levels of staff, including executives, government officials, and administrators and have gained and enhanced skills in managing 5 to 25 staff, including hiring and mentoring 29 co-op students. By providing leadership and resources, identifying strengths in team members, and encouraging all teams and staff members, organizational goals have been realized. I have encouraged co-op students to share their skills and knowledge with the team and I thrive on teaching them skills for life as much as I enjoy learning from them. I work well independently but I also enjoy working collaboratively and place belief and trust in my team. I continuously seek to improve internal business processes and systems in order to save valuable resources. Through clear communication, I have ensured smooth implementation of any new management practices. In my current position, I streamlined internal processes, on-boarded new staff, and created the company’s Operations Manual, Employee Handbook, Co-op Training Manual, and the Training Manual for using company’s software/hardware applications. I have a wide breadth of experience in various software programs.As Business Operations Manager, I am the support liaison person for the President and point person for the firm. I ensure all client inquiries have been promptly acknowledged and am responsible for the coordination and facilitation of the daily workflow of the office. I manage all financial, operational, administrative and human resource functions including payroll, assess staffing needs, training and recruitment. I also manage project budgets and co-ordinate any administrative services required by support staff. It is my responsibility to ensure proposals meet the specified requirements, and that all reports and correspondence meet company standard.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario

Conducted research for the team with focus on electricity analysis, provided briefing notes to the Minister of Energy Staff, and created presentations for the Manager for various speaking engagements.

Toronto, Ontario

Co-ordinated and maintained a record for natural gas and electricity rate hearings for Board Members; assisted board staff in research, cross examination preparation, and writing of final argument.