for HPResponsible for making database corrections and editing of a diversified number and types of automotive publications. Assignments include, but are not limited to: Service Manual, Owners Manual/Information and procedures, Service Bulletins, Special Tools, and specialty publications as required. Effectively and quickly combined prior work skills in Arbortext and several other data management systems with specific new job requirements that led to a minimal amount of training down time. Developed new competencies which enabled process improvement to certain editing tasks.

Aftersales Engineering Vehicle Administrator 2008 - 2009Supported aftersales program management teams by procuring, scheduling, and tracking vehicle properties for validation and testing. Developed a high competency in administrative skills and served as liaison between production engineering and service program managers.Effectively communicated several diesel fuel system safety issues to leadership that led to the development of specific and greatly enhanced documentation for service technicians and vehicle owners.Release Documentation Analyst 2003 - 2008Executed the release of all available electrical service parts and maintained service part database. Collaborated with service engineering regarding design revisions, disposition of stock, and release discrepancies. Processed customer inquiries, corrective actions, clarification requests, and supported cataloging activities for the ACDelco channel.Reduced training time by approximately 30% by facilitating and participating in a team project to update the common process manual which resulted in a manual that was more efficient and more user friendly. Reduced the turn around time of assigned corrective action cases by 25% which significantly improved customer satisfaction survey results and reduced catalog errors.Organized team building events that resulted in higher moral and team camaraderie.

Responsible for service manual and service part catalog illustration research, creation and development predominately for electrical wiring/component systems. Collaborated with service engineering for: creation of electrical systems illustrations, electrical schematics, writing of service procedures and electrical diagnostic flow charts. Successfully maintained electronic part and document databases and developed a high competency in Arbortext as well as schematic and flow chart development.Reduced development time by 35% by researching and developing a Unigraphics training tool for team members.Implemented a process for harness and connector data revisions that improved document appearance and turn over.

Responsible for production assembly and service part catalog illustrations for electrical wiring/component systems. Researched and developed future and current program requirements and interfaced with engineering for revisions and new parts/processes. Maintained several electronic part and document databases, plus developed a high competency in Autotrol and Unigraphics computer systems.Identified an issue with the documentation of harness torque specifications which resulted in its transition from illustration to part specifications that eliminated the need for costly and time consuming illustration revisions.Researched and developed more coherent electrical catalog illustrations that improved the comprehension of wiring harness and connector face content and location which eliminated the need for labor intensive, manually drawn, assembly plant based charts and graphics.Streamlined the process for electrical wiring harness creation in Autotrol that reduced creation time, improved appearance and made revisions easier.Participated in; plant tour and observed manufacturing builds to better comprehend customer needs, which resulted in more comprehensive document development and training for the team.Trained two new employees which was critical to meeting our increasingly aggressive deadlines.

Responsible for the service manual reauthoring project from manual text to an electronic format using Arbortext and Autotrol. Produced electronic schematics, electrical technician diagnostic flow charts, and reauthored service manual procedures.Reduced estimated conversion time by 25% that enabled the project to finish early and under budget.Developed an efficient process for schematic and flow chart creation that eliminated the need for people and resources.