Program Administrator
I continually added to the overall success of the organization and kept it on an upward trajectory of success with proven results of exceeding budget year-after-year. 2023: 5.5% 2022: 25% 2021: 13.2%.Awards: 2022 Dawn McFadden Leadership Award Winner 2018 Mission-Driven Award WinnerResponsibilities Included: Contributed expert innovative solutions, flexibility, and resourcefulness to successfully resume operations and revenue generating programs after COVID ShutdownManage all aspects of program administrationDevelop and monitor program budget Track program outcomes and develop strategies to improve performance and to assist in forecastingSubmit monthly reports and prepare presentations, proposals, as assignedCollaborate with marketing to create and execute targeted campaigns and promotionsEnsure data accuracy and integrity within the CRM systemMaintain accurate and up-to-date program documentation and recordsManage day-to-day administrative tasks to ensure smooth and efficient operationsManage vendors, contractors, and town/state inspectorsHandle high-volume of correspondence and communicationOrder program, office and facility suppliesAssist fundraising efforts when neededServe on cross-functional teams to improve communication, maximize organizational efficiency, champion initiatives and projects that will increase customer satisfaction and add to the organization’s success. Develop and maintain relationships with partners to increase visibility and participationRecruit, hire, train, supervise, process payroll (ADP) and evaluate program staffDevelop strategies to motivate staff and achieve goalsPlan staff meetings, workshops and customer special events including scheduling, logistics, and materials preparationCertifications and Assessments: 04/2023: Predictive Index Behavioral Assessment - Altruist (Administered through The BCJ Group) 09/2022: Team Leader Certification Achieved (Test administered by Prometric)
