In the dynamic landscape of technology, I stand at the intersection of innovation and customer advocacy. As a Customer Success Account Manager at Microsoft, my mission is to empower organizations to harness the full potential of their digital transformation journey with Microsoft's suite of solutions.What I Do:- Strategize with key stakeholders to align Microsoft's capabilities with their business objectives, driving impactful change and fostering long-term growth.- Cultivate relationships that transcend transactions, ensuring that every interaction adds tangible value and propels our customers toward their goals.- Champion the customer's voice within Microsoft, influencing product development and service delivery to meet and exceed their expectations.How I Do It:- With a deep understanding of industry trends and technical knowledge, I navigate complex challenges and turn them into opportunities for advancement.- Through collaborative leadership, I guide cross-functional teams to deliver solutions that not only solve immediate needs but also pave the way for future innovation.- By embracing agility and continuous learning, I stay ahead of the curve, ensuring that the solutions we deliver today are resilient for the challenges of tomorrow.Why It Matters: In a world where change is the only constant, my role is more than just managing accounts—it's about being a trusted advisor, a catalyst for innovation, and a partner in success. Every day, I'm inspired by the stories of transformation and resilience that unfold through our collaboration with customers, and I'm proud to play a part in shaping the future of how businesses thrive in the digital age.

- full cloud adoption lifecycle from project concept to usage and expansion within the customer- defining and driving the consumption growth strategy- acting as SPOC for cloud engineering related aspects- orchestration of the technical teams and skills required to ensure Oracle technology is driving customer business outcome and sustainable usage/growth- monitoring and ensuring Customer Adoption Health and Customer Experience (optimizing usage and impact on customer business KPIs)

- technical and operational support for OCI customers in CEE- accelerating customer adoption of OCI by onboarding, providing technical guidance, running 1:1 labs - ensuring customer successful transformation and technology adoption through by builsing success review plans, establishing goals and milestones for the workloads - supporting escalation processes to deliver good customer experience with OCI

- Technical supporting and onboarding for active OCI trial users within CEE/CIS/CA region- Technical and operational support for PAYG customers from CEE/CIS/CA region- knowledge sharing and co-hosting Free Cloud Digital Classrooms

Our mission is to allow small and mid-size businesses the ability to manage their Sales and Marketing through the same data driven, analytic and accurate approach as enterprise businesses, however with lower cost and faster time to value.MaxymiserIf your website is not generating the desired conversion rate.EloquaIf you are struggling to create effective digital marketing campaigns, improve use of social media, implement solutions to expand new channels and mobile experience.eCommerceIf you are dependent on IT to make site changes, having issues with maintaining multiple systems for managing and limited budget and resources.Sales CloudIf you feel you have an unproductive sales team, feel distracted by various tasks taking away your high-value sales activity and feel you have low quality sales leads and long sales cycles.As a skilled Sales Manager I am in charge of Customer Experience solutions on the Polish territory.• Marketing Solutions,• Modern Sales Software,• Customer Service Experience,• eCommerce Platform,• Social Media Solutions,• Configure Price and Quote (CPQ) Solutions,• Data Services.

* New Business Development* Client Retention* Business Development Planning* Management and ResearchOther Skills and Qualifications:Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM

• Responsible for company’s sustainability strategy for raw material suppliers, production and delivery,• Improving sustainability performance of the whole supply chain, • Coordination company’s sustainability policy and certification, • Risk monitoring within sustainability standards,• Implementing sustainability standards within the organization• Measuring and reporting sustainability KPI• Acting as a key account manager and support for sales managers for B2B international clients (negotiations, bidding, tender participation, liaison)• Leading-day-to-day operational processes and customer service operations for international B2B customers • Acting as support to key account managers (negotiations, bidding, tender participation, liaison)• Developing and retaining client relationships throughout Europe• Preparing presentations and meetings materials

• Acting as a key account manager and support for sales managers for B2B international clients (negotiations, bidding, tender participation, liaison)• Leading-day-to-day operational processes and customer service operations for international B2B customers • Acting as support to key account managers (negotiations, bidding, tender participation, liaison)• Developing and retaining client relationships throughout Europe• Preparing presentations and meetings materials

• Supporting key account managers in negotiations • Preparing materials, documents, presentations • Supervising account receivables recovery (recovery of 0,7mln EUR of bad debts)

• legal counseling• Leader of customer-service operations for international customers

• Managing quality documents• Coordinating claims management and claim client support