Direct day to day operations of the company including planning, coordinating and delegating fiscal, human resources and customer retention initiatives. Manage relationships with external partners and vendors. Coordinated and managed sales team efforts to bolster annual company revenue. Successfully achieved 25% increase in new client on-boarding in first 6 months. Expanded internal sales efforts via direct collaboration with the Director of Support and technical team. Created scale-able and reproducible sales process for new sales employees. Established and executed marketing efforts via social media, email campaigns, ad word campaigns and event sponsorship.

Proven Relationship Development - cultivate loyal, sustainable relationships with physicians, high level administrators, faculty, staff and patients by serving as a resource Increase top-of-mind presence and drive strong referral streams by acting as a liaison to referring physicians, practices and the community, taking the time to develop meaningful relationshipsIdentify and capitalize on opportunities to increase efficiencies through the customization of site specific processes and procedures to eliminate wasted resources and bolster productivity

Business Development - facilitated practice growth by building support teams consisting of clinical and administrative staff to drive business to and from new providersCaptured increased business through suggestive selling of value added and cosmetics productsOrganized and perfected multiple provider and staff schedules to facilitate daily operational flow

Proven to build and maintain strong relationships with clients and peers in the dental community, coupled with a history of excellent periodontal care and occlusal expertise.Conduct comprehensive client consultations to assess needs and present best-case solutions; serve as the ‘go-to’ person, when results are needed, based on dental acumen and expert problem-solving, negotiation, and communication skills.Deftly manage high-volume workflows, functioning with extreme autonomy in the execution of clinical, business development, and administrative tasks.

Provide support to a small general dentistry office on a part-time basis, working with Dr. King who specializes in reconstructive and cosmetic procedures. Approach tasks in a customer-centric manner, collecting medical histories and performing routine and treatment procedures with an understanding of the comfort level of each patient. Educate patients on oral hygiene and evaluation and treatment procedures, scheduling appointments to ensure patients complete their course of treatment. Execute tasks with meticulous attention to detail, comply with all dental regulations, and ensure a pristine environment.

Regarded as the ‘go-to’ person for all clinical, client, and operations-related concerns, serving as the most senior clinician in an office of 12 team members providing support to Dr. Cook—chosen as the #1 orthodontist in Central Ohio by a WBNS-10TV, This Week Community Newspapers, and Columbus Parent “Dentists Rating Dentists” survey of 1,000+ Central Ohio dental practitioners. Facilitate the diagnostic process, identify dental diagnoses, and present treatment plans and courses of intervention. Served as a key liaison to clients during their interactions with the practice, responding to general and case-specific queries in a timely manner with accurate, detailed information. Delivered trainings to increase best practices awareness and compliance for new and seasoned hygienists.