Anna Madore Email & Phone Number

Lewiston, Me, Us

• Provided exceptional customer service to members, addressing inquiries and resolving issues in atimely and professional manner• Managed high volume of incoming calls, ensuring prompt and accurate assistance to members• Maintained up-to-date knowledge of products, services, and promotions to effectively address memberneeds• Assisted members with account management tasks such as updating personal information andprocessing payments• Collaborated with cross-functional teams to resolve complex member issues, escalating whennecessary for prompt resolution• Performed data entry tasks accurately and efficiently to update member records in the system• Proactively followed up with members regarding outstanding issues or pending requests until resolutionwas achieved• Handled escalated calls from dissatisfied members with empathy and professionalism, working towardsa satisfactory resolution• Served as a subject matter expert on membership policies, benefits, terms & conditions• Demonstrated strong communication skills when explaining complex concepts or policies to members• Adhered to company policies and procedures while handling sensitive member information withconfidentiality• Identified opportunities for cross-selling or upselling additional products or services based on individualmember needs• Received multiple commendations from supervisors for outstanding performance in deliveringexceptional customer service• Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations within themember service department• Assisted members with account openings, closings, deposits, withdrawals, loan payments, and otherfinancial transactions accurately and efficiently• Utilized strong communication skills to build relationships with members, promoting loyalty and repeatbusiness• Ensured compliance with all regulatory requirements related to cash handling procedures

• Covered other departments when short staffed, multitasking jobs from multiple departments• Provided exceptional customer service to members, addressing inquiries and resolving issues in atimely and professional manner• Managed high volume of incoming calls, ensuring prompt and accurate assistance to members• Maintained up-to-date knowledge of products, services, and promotions to effectively address memberneeds• Assisted members with account management tasks such as updating personal information andprocessing payments• Performed data entry tasks accurately and efficiently to update member records in the system• Handled escalated calls from dissatisfied members with empathy and professionalism, working towardsa satisfactory resolution• Demonstrated strong communication skills when explaining complex concepts or policies to members• Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations within themember service department

• Managed teller line in the absence of Head Teller and Assistant Head Teller- all tasks were performedaccordingly• Developed and delivered comprehensive training programs for new tellers, resulting in increasedproductivity and member satisfaction• Monitored daily cash levels to ensure adequate funds for member transactions while minimizing excesscash on hand• Resolved complex member inquiries or issues promptly and effectively, maintaining high levels ofcustomer satisfaction• Maintained a clean and organized work area to provide a professional environment for both employeesand member• Trained staff on new banking software systems or updates to existing systems to enhance operationalefficiency• Identified opportunities for upselling additional banking products/services based on individual memberneeds• Ensured compliance with all regulatory requirements related to cash handling procedures• Mentored junior tellers by providing guidance on best practices for delivering exceptional service• Maintained a high level of accuracy in cash handling and transaction processing• In absence of Head Teller and Assistant Head Teller- assisted in managing vault operations, ensuringproper security measures were followed at all times• Ensured compliance with all bank policies, procedures, and regulations related to teller operations• Utilized strong communication skills to build relationships with customers, promoting loyalty and repeatbusiness

United States

• Developed Training Manual and procedure for new tellers• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loanpayments• Maintained a balanced cash drawer at all times, with zero discrepancies or errors• Provided exceptional customer service by addressing inquiries, resolving issues, and offering productrecommendations• Identified fraudulent activities and followed proper procedures to report suspicious transactions• Managed large volumes of cash while adhering to strict security protocols• Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions• Trained new tellers on banking policies, procedures, and systems for seamless integration into the team• Implemented efficient processes for handling high-volume customer traffic during peak hours• Developed strong relationships with regular customers leading to increased loyalty and repeat business• Received multiple commendations from management for outstanding performance• Collaborated with other departments such as loans or mortgages when necessary• Participated in ongoing training sessions to stay updated on industry regulations

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loanpayments• Maintained a balanced cash drawer at all times, with zero discrepancies or errors• Provided exceptional customer service by addressing inquiries, resolving issues, and offering productrecommendations• Identified fraudulent activities and followed proper procedures to report suspicious transactions• Managed large volumes of cash while adhering to strict security protocols• Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions• Implemented efficient processes for handling high-volume customer traffic during peak hours• Developed strong relationships with regular customers leading to increased loyalty and repeat business• Received multiple commendations from management for outstanding performance• Collaborated with other departments such as loans or mortgages when necessary

United States

• Provided exceptional customer service by greeting and assisting customers in a friendly andprofessional manner• Resolved customer complaints or concerns promptly and effectively to ensure customer satisfaction• Shopped for customers' groceries quickly and accurately, providing the best products available

Arizona, United States

Worked in the Pickup (To-Go) department, shopping for customers, sorting groceries, and loading them into vehicles. Lifted heavy items regularly, and was standing/walking/running the entire time. Worked this department for several months before working in multiple other departments in addition as needed, including Clothing, Bakery, and Grocery.

Topsham, Maine, United States

United States

Carried out Covid compliant sanitizing and cleaning of local businesses, primarily offices. Required discipline and organization.

United States

Edited real estate photographs according to company standards and client specifications. Achieved proficiency in Adobe Photoshop and Adobe Lightroom.Edited 3D Matterport Tours and 2D floorplans. Managed and delivered products to customers.Consistently met customer expectations with open consultations and frequent communication.

United States

Operated factory laser, cutting acrylic sheets according to assigned designs and measurements. Carefully cleaned and packaged finished acrylic or glass products and prepared for shipment

United States

Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.Maintained high level of professionalism with all personnel, even in high-stress situations.

United States

Placed books on proper shelves when returned to circulation. Kept detailed records of lending transactions and library users.Gained a strong understanding of various methods for cataloguing books and other materials. Greeted patrons warmly and assisted with locations, resources, and other items.Sorted and shelved returned resources via classification and/or subject order in accordance with established procedures.