• Provided extensive interpretation and translation services to ensure effective communication and understanding among patients, families, and staff, overcoming linguistic barriers.• Possesses a comprehensive understanding and familiarity with the terminology specific to individual medical, financial and legal disciplines.• Revamped and optimized the medical interpreting workflow across all clinics, enhancing efficiency and effectiveness.• Demonstrated proficiency in the medical, financial, and legal translation process, ensuring the delivery of precise and accurate information to patients and clients..Phone and video call monitoring for quality control.

• Assisted clients in electronically preparing Federal & State tax returns using TaxSlayer, ensuring accuracy and compliance with IRS regulations.• Collaborated with a dedicated team to provide high-quality, free tax preparation services for eligible taxpayers, fostering trust and upholding ethical standards.• Completed IRS Tax Certification and attended comprehensive tax law training sessions to enhance proficiency in tax preparation.• Conducted client interviews, reviewed intake sheets, and accurately filed tax returns, providing insightful tax advice and ensuring maximum eligible refunds.• Supported complex tax cases by referring them to the Site Coordinator and ensured all returns underwent rigorous quality reviews before submission.