Anna Madsen Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

Remote

• Managed all IT related activities for two concurrent mergers of high-value acquisitions by Procore ($500M & $100M). IT activities included: network infrastructure, security, IT end user services, asset management and.
• Effectively managed the implementation a foundational data platform to utilize Procore's data that drive insights (talent, products and revenue). + Created repeatable foundational processes to manage Procore Data.
• Managed a project to standardize and implement physical security enhancements across all Procore locations globally. + Continuously improved project management processes to meet expectations between vendor and Procore.
• Lead multiple efforts to enhance PMO processes to promote a positive PMP culture and enable projects across Procore IT.
• Provided guidance on project management best practices throughout the Procore organization.Mentored several new project managers in IT PMO on PMI methodologies, best practices and standards.

San Diego, California, United States

• Championed unique processes/system flows to support TeleHealth and outpace company goals, leading and collaborating with up to 60 staff to achieve top tier results.
• Created specialized processes/system flows to allow clinics to see patients again safely with social distancing, enabling 12 clinics to reopen, each with an additional 192 patients a day totaling $28k a day in.
• Handled in-depth user acceptance testing (UAT) to validate the import of 13K patients with no major issues, using an approach that was later adopted as a company gold standard.
• Created current state process maps, gathered business requirements, and established productive, professional relationships while engaging with stakeholders.
• Improved methods to evaluate new technologies based on business requirements and process improvement needs, removing wasteful, inefficient vendor systems.

Greater San Diego Area

• Led continuous improvement projects cross-functionally while coordinating with vendors and partners, establishing new avenues to convey critical information and deliver on lofty goals
• Streamlined return authorization processes and cut down related costs by $500K annually while also paring down average days to return 83%+, aligning the work of 100’s of employees.
• Integrated process/system guardrails to reconcile a $1M bill discrepancy and $500K cost reduction against emerging operational issues, and used lessons learned to create a new staff handbook.
• Resolved business problems by designing processes that consistently overachieved on target metrics.
• Evaluated and implemented a new product operations process, creating checklists, establishing phase and stage gates, and setting success criteria to exit a phase gate or phase; Helped introduced 6 new products from.
• Demonstrated superb management ability in leading project teams by defining scope, project plans, success criteria, and requirements, fostering improved communication to address concerns.

La Jolla, CA

• Created reports and dashboards as a highly-sought SME throughout the organization.
• Employed unique processes and materials to decrease patient ordering errors by 30%, preventing $300K loss annually, and became an internal consultant in supporting similar process developments.
• Guided system and process changes via training, documentation, and reports, and became a go-to resource for senior leadership in presenting current project statuses.
• Created a process model that reduced time spent processing patient samples by up to 30%, demonstrating a strong understanding of lean six sigma and excel.

Santa Cruz, CA