As assistant my roll is to help train and motivate new team members. All procedures as banking shift management, recieving. Follow directions to the floor set and what direction that comes down daily threw daily communication. Customer service with a smile and a positive attitude. Program managment-sales of the magazines and selling the AVENUE credit card.

Managed total store leval of operations, includes staffing, training, ordering supplies, reinforced service expectation, labor managment. Overall accountability to direct loss preventioninitiaves to successfully reduce shrink,and or overages. Customer awareness floor interaction. I loved my job.

My career at Blockbuster started as a customer service representative and within one year was promoted to a shift lead. I have served as a store manager for the past 15.5 years at four different locations embracing district changes, store closings and product marketing evolution in a competitive environment.Managed total store level operations, including staff hiring, training, evaluations and schedules.Maintained consistent execution merchandising standards and various marketing programs.Managed and reinforced service expectations to maximize the customer experience utilizing modeling techniques, suggestive selling with overall customer appreciation thereby increasing repeat business.Analyzed store data to grow revenues by controlling cost; effective use of labor management, ensured appropriate inventory for rental and sell-through merchandise and cash controls.Overall accountability for direct loss prevention initiatives to successfully reduce shrink via monitoring store video records, coupon validation, credit receipts, inventory awareness, customer floor interaction, employee accountability, cash controls, etc. per company standards.Honors and achievements include numerous service and sales awards as well as bonus pay outs.

Assisted the general manager in hiring , training . Helped maintail cost leval of operations.

Assisted GM in interviewing, hiring, orienting and evaluating team members.Maintained costs according to budget.Ensured product quality and customer service, resolving customer complaints as required.Trained team members in all aspects of restaurant operations. Maintained clean and safe restaurant in accordance with sanitation guidelines.Coordinated special events with customers; i.e. birthday parties, field trip preparation for school outings, and various corporate events.Maintained team morale through effective communication.

Assisted in training and supervision of crew members.Reinforced and monitored food safety standards and procedures.Interacted with customers; gaining their feedback and ensuring satisfaction.Executed cost control systems.