Consulente presso SKF responsabile per gestire i progetti locali, valutando tempo, budget, forecast e rischi. Supporto ad un’applicazione globale di Webshop insieme alla squadra Svedese.

Responsible for the Services backoffice related to Trade Marketing from Brazil, Latam and some countries in Europe.leading a big team and handle with the projects of Industries supporting their strategy inputting it on the system developed by Involves.

Responsible for Philips Brasil Services backoffice, reporting directly to the Panama board.I lead a team of 14 people and handle all the process, from the quotation, commercial support, contract review, until the final billing.

Responsible for structuring and supporting the commercial area focused on both Business and Government clients.Our focus is to prove the best customer experience.

Manage the client's contract items, in accordance with agreed standards, acting at the interface between the client and the company in operational matters (operation, changes, deviations, etc.) ensuring the supply and delivery of contracted services, in accordance with the established SLAs (Service Level Agreement); Support the commercial area in the management and control of operational costs and identify new business opportunities derived through the risk management process.

• Manage complaints, understanding needs, and creating a project with internal areas for solution. • Negotiate with CFOs, CIOs, CEOs, issues related to costs and approval, always presenting the factsheet with all the information about the case and ways to resolve it. • Lead the implementation of the Agile methodology in our team, which is considered as operations. • Work with the commercial area to prevent new situations from occurring due to lack of information and finding new… Show more • Manage complaints, understanding needs, and creating a project with internal areas for solution. • Negotiate with CFOs, CIOs, CEOs, issues related to costs and approval, always presenting the factsheet with all the information about the case and ways to resolve it. • Lead the implementation of the Agile methodology in our team, which is considered as operations. • Work with the commercial area to prevent new situations from occurring due to lack of information and finding new business opportunities arising from the managed crisis. • Lead meetings between developers and clients, translating from English to Portuguese or Spanish. Show less