Anna Makhlouf Email & Phone Number

Lancy, Ge, Ch

Switzerland

Geneva, Switzerland

Change Management:- Develop and implement change management strategies to support the adoption of new technologies, processes, and initiatives within the IT Department.- Assess change readiness and identify potential risks and barriers to change, implementing mitigation plans as necessary.- Engage stakeholders to support for change initiatives.- Provide coaching and support to navigate through transitions effectively.- Monitor and evaluate the effectiveness of change management activities, making adjustments as needed to ensure successful outcomes.Communication:- Develop and execute communication plans to keep stakeholders informed about IT projects, updates, and changes.- Create compelling content for various communication channels, including email, articles, and presentations.- Ensure consistency in messaging and branding across all communication materials.- Collaborate with cross-functional teams to gather information and align messaging with organizational goals and objectives.- Monitor feedback and metrics to measure the impact and effectiveness of communication efforts, making improvements as necessary.

Paris, Île-De-France, France

Attached to the IT Department Steering entity (governance, reporting, communication), my main responsibilities included:- Implementing the IT Department’s communication strategy (project communication, communication about the IT Department’s organization and strategy, internal communication within the IT Department, and facilitating dialogue between the IT Department and business units)- Facilitating activities around agility and formalizing processes.- Various reporting tasks related to services and projects, aimed at different audiences (Management, technology teams, etc.)

Tours Area, France

Led change management initiatives and communication strategies to drive the adoption of new ways of working, including during the challenges posed by COVID-19.• Change Management: Managed change initiatives to support IT transformations, including the implementation of new IT services and processes. Ensured smooth adoption through stakeholder engagement, impact assessments, and tailored communication strategies.• Adoption of New Ways of Working: Played a crucial role in upskilling 10,000 employees during the COVID-19 pandemic, facilitating the transition to remote work by providing training sessions and implementing digital collaboration tools.• IT and Communication Focal Point: Served as the main point of contact for IT and communication within the Digital Department, coordinating efforts to align IT solutions with business needs.• Brand Image Management: Responsible for defining and maintaining the brand image of the IT Department, ensuring consistent and positive representation of the department’s values, initiatives, and achievements.• Cost and Project Portfolio Management: Managed the Communication IT project portfolio, overseeing cost management, development, and progress monitoring to ensure alignment with strategic goals.• Green IT Initiative Leader: Headed the Green IT initiative, promoting sustainable practices within the IT department.• Team Management: Supervised and mentored Communication resources, fostering a collaborative and growth-oriented environment.

Tours Area, France

Dans un contexte international, mon rôle consistait à négocier avec les distributeurs et les sous-traitants, assurer la livraison des pièces à destination de clients internationaux et de couvrir les besoins urgents afin d’éviter des arrêts de production.

London, United Kingdom

Customer support, personal stylist advice, achieving sales target, visual merchandising.

Tours Area, France

Conseils et assistance aux clients :- Accueil des clients et prise en charge de leurs demandes, besoins et attentes,- Analyse et diagnostic des demandes des clients afin d'apporter une solution immédiate et personnalisée, - Modifications des contrats,- Actions de fidélité,- Promotion des services.

Montpellier Area, France

Internship in an International toys supplier.Process customer orders, liaising with suppliers based in China, producing estimates/calculating sales prices.

London, United Kingdom

InternshipEmail canvassing, database creation.

London, United Kingdom

InternshipPhone/email canvassing, database creation.

Master, Marketing, 85/100

Mémoire de recherche (17/20) Thème : Dans quelle mesure la qualité du service et l'image de la DSI influencent la satisfaction des.

Master, Communication Digitale & Marketing D'Influence, 14/20

- SEO, Webmarketing, UX Design - Communication - Relations publiques - Gestion de projet - Production de vidéo et de contenu

Licence, Marketing

- E-marketing, UX Design, SEO - Création de contenu

Bts, Commerce International

Activities and Societies: Déléguée de classe.

Baccalauréat, Marketing